Arcade Mechanical Associate

Round1 Entertainment Inc; Miry Brook (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Time play (1 hour)

Bowling (90 minutes)

Karaoke/billiards (1 hour)

Food discount (50%)

Free beverage

Job summary

Round1 Entertainment Inc. is seeking a Technician to oversee, maintain, and repair arcade and bowling machines in our Miry Brook, CT location. The role requires a high school diploma or GED, plus two years of related experience or equivalent education.

Weekend and closing availability and ability to work overtime are needed. You will respond to customer complaints, assist with installation and repairs, and keep a clean, organized workshop while delivering friendly service in a busy arcade

Qualifications

• Two-year related experience or equivalent combination of education and experience preferred.
• High school diploma or GED required.
• Strong customer service and interpersonal skills with integrity and respect for others.
• Solid communication, critical thinking, and analytical abilities; comfortable with diverse teams.

Responsibilities

• Respond to customer complaints of machine malfunction and analyze mechanisms to identify root causes.
• Assist with installation, maintenance, and repairs of arcade and bowling machines (mechanical and circuitry).
• Identify common problems with components such as controls and audio systems.

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Analytical thinking

Diversity awareness

Education

High school diploma or GED

Two-year related experience or equivalent education

Job description

Overview:

The Technician is responsible for all the operations of an amusement arcade and/or Bowling machines. His/her job is to oversee, maintain, and repair arcade machines and bowling machines.

Currently the store is looking for candidates with weekend and closing availability.

All candidates must have a High school diploma or GED.

Essential Duties:

• Respond to customer complaints of machine malfunction; analyze the mechanism to find the root of the problem.


• Assist the Facility manager with the installation, maintenance, and repairs of both mechanical and circuitry issues in the arcade games and/or bowling machines.


• Able to readily identify the most common problem with components like controls and audio systems.

Other:

• Performs maintenance and repair tasks.


• Keeps a clean and organized workshop.


• Ability to work varying shifts, weekends, and holidays, as well as overtime to support business needs.


• Other duties may be assigned.

Non-Essential Duties:

• Follows up to complete any assigned work.


• Maintains high ethical standards in the workplace.


• Reports all irregular issues and problems to upper management for a solution.


• Maintains good communication with all employees and outside contacts.


• Complies with and maintains confidentiality of all company policies and procedures.


• Responsible for maintaining a clean and safe working area.

Qualifications:

• Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.


• The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and an appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:

• Two-year related experience; or equivalent combination of education and experience is preferred.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.


• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.


• The employee is required to stand and walk for extended periods of time without breaks during busy times.


• In addition, the employee will need to be able to use their hands/fingers to handle feel and reach with hands and arms.


• Lifting and/or moving up to 100 lbs with assistance is required.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.


• 90 minutes of bowling per week (shoes included).


• 1 hour of karaoke/billiards per week.


• 50% discount on food items per working shift.


• 1 free beverage per working shift.