Arcade/Bowling Mechanic Associate

Round One Entertainment Inc.; Exton (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

1 hour of arcade play per week

90 minutes of bowling per week

1 hour of karaoke/billiards per week

50% discount on food items

1 free beverage per shift

Job summary

An entertainment company in Exton, Pennsylvania is seeking a technician to assist in maintaining and repairing arcade games and bowling machines. The ideal candidate must have a High School Diploma or GED and possess strong customer service and communication skills. Responsibilities include responding to machine malfunctions and performing maintenance tasks, with an emphasis on customer interaction. Open availability, especially during nights and weekends, is preferred.

Qualifications

• Must possess strong customer service and interpersonal skills.
• Demonstrate solid communication skills and critical thinking abilities.
• Appreciation for diversity is essential.

Responsibilities

• Respond to customer complaints about machine malfunctions.
• Assist in installation, maintenance, and repairs of gaming machines.
• Identify common issues with controls and audio systems.
• Perform maintenance and repair tasks.
• Keep a clean and organized workshop.

Skills

Customer service skills

Communication skills

Critical thinking

Interpersonal skills

Education

High School Diploma or GED

Two-year related experience

Job description

Please note you MUST hold a High School Diploma or GED to apply.

Open availability, especially nights and weekends are preferred.

Benefits

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

Essential Duties

• Responds to customer complaints of machine malfunction; analyze the mechanism to find the root of the problem.
• Assist the Facility manager with the installation, maintenance, and repairs of both mechanical and circuitry issues in the arcade games and/or bowling machines.
• Able to readily identify the most common problem with components like controls and audio systems.

Other

• Performs maintenance and repair tasks.
• Keeps a clean and organized workshop.
• Ability to work varying shifts, weekends, and holidays, as well as overtime to support business needs.
• Other duties may be assigned.

Non-Essential Duties

• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to upper management for a solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
• The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and an appreciation for diversity (thought, ethnicity, gender, etc.).

Education And/or Experience

• Two-year related experience; or equivalent combination of education and experience is preferred.

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.