Arcade/ Lockers /Mobility Manager- Theme Park

Venu+; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan with employer 2

Life/AD&D

Short-Term Disability

Long-Term Disability

Job summary

VENU+ is seeking a Site Operations Manager at the SeaWorld San Antonio venue to ensure smooth, efficient operation of entertainment services and equipment. You will lead a trained team, coordinate event logistics, and uphold safety and service standards for guests.

The role requires a Bachelor’s degree or 4+ years of management experience in amusement or related fields, plus strong communication and organizational skills. Flexible scheduling, including nights and weekends, is expected.

Qualifications

• Bachelor's degree or 4+ years of management experience in amusement/related field.
• Strong leadership and communication skills.
• Detail-oriented and process-driven.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort.
• Provides training and support to the team on daily operations, customer service, safety requirements and maintenance routines.
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team.
• Ensures compliance to all company and customers' safety standards.
• Exhibits excellent customer service to address service issues or concerns.
• Forecasts and controls labor cost on a weekly, monthly, and annual basis.
• Completes inventories and ensures adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines.
• Ensures staff maintains a professional appearance by adhering to dress code policy.
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines.

Skills

Detail-oriented

Process-driven

Verbal and written communication

Leadership

Tech-savvy

Microsoft Office

Customer service mindset

Education

Bachelor's degree in Business, Logistics, or Engineering

Tools

Microsoft Office

Job description

Job Details Job Location: Sea World San Antonio - San Antonio, TX 78251 Position Type: Full Time Education Level: 2 Year Degree Travel Percentage: Up to 25% Job Shift: Any/Variable Job Category: Management Work doesn't have to be boring, come have fun with us!

WHAT WE DO:

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

ENJOY GREAT BENEFITS!

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more

WHAT YOU'LL DO:

As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort
• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Ensures compliance to all company and customers' safety standards
• Exhibits excellent customer service to address service issues or concerns
• Completes and manages budgets and costs associated with servicing and maintaining equipmentForecasts and control labor cost on a weekly, monthly, and annual basis
• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines

QUALIFICATIONS

• Bachelor's degree required (Business, Logistics, Engineering, etc.) or 4+ years of Management experience preferably in the Amusement Industry or related field
• Detailed oriented and process driven with excellent management skills
• Excellent verbal and written communication skills
• Demonstrates a professional attitude in a fast-paced environment
• Tech-savvy and mechanically inclined
• Delivers exceptional customer service with a professional demeanor
• Proficient in Microsoft Office products
• Able to work a flexible schedule including nights, weekends, and/or holidays