Amusement (Arcade) Manager

Round1 Entertainment Inc; Escondido (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life insurance

401(K) with company matching

Employee discount

Flexible schedule

Job summary

Round1 Entertainment Inc is seeking an Amusement Manager to help lead operations at its new family entertainment facility in Escondido, California. The manager will oversee staff, ensure excellent customer service, and manage sales and inventory. Candidates should have 3 to 5 years of retail management experience, be at least 21 years old, and available to work nights and weekends.

The role includes handling operations, staff development, and compliance with regulations. Benefits include paid time off, medical, dental, vision, and more.

Qualifications

• 3 to 5 years of retail management experience, preferably in the arcade/entertainment industries.
• Open availability, especially nights and weekends.
• Minimum age 21 to serve alcohol.

Responsibilities

• Provide superior customer service by being visible and accessible.
• Supervise department employees for compliance with policies.
• Achieve targeted sales goals and monitor inventory levels.

Skills

Retail management experience

Customer service

Team leadership

Problem-solving

Education

High School Diploma or GED

Job description

Amusement Manager

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at North County Mall, Escondido!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. They are also responsible for excellent customer service, problem‑solving and implementing all company policies and procedures.

Required qualifications: High School Diploma or GED; open availability, especially nights and weekends; at least 21 years of age to serve alcohol.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life insurance
• 401(K) with company matching
• Employee discount
• Flexible schedule

Essential Duties

Customer Service

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explain game operation or rules to customers, and respond to customer complaints of machine malfunction.
• Assist customers and perform minor repairs on various machines without the assistance of a mechanic on duty.

Team Management

• Supervise department employees to ensure they are in compliance with established operating practices and policies.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Complete reviews, absence reports, and supervise staff with time and attendance.
• Select, coach, and develop effective staff for the Amusement Department.

Sales

• Achieve targeted sales goals.
• Ensure the store and redemption area present an enticing image by changing store displays for better traffic flow.
• Understand and track departmental sales on an ongoing basis.

Auditing/Compliance

• Conduct alcohol and age restriction control in accordance with company policies.
• Enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Operations/Facility Management

• Monitor store inventory levels on a daily basis to ensure adequate availability of products.
• Handle receiving shipments, invoicing, cash handling, and management of cash.

Qualifications

• 3 to 5 years of retail management experience, preferably in the arcade / entertainment industries.
• High School Diploma or GED.
• Open availability, including nights and weekends.
• Minimum age 21 to serve alcohol.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.