Amusement (Arcade) Manager

Round One Entertainment Inc.; Escondido (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life

401(k) with company matching

Job summary

Round One Entertainment Inc. is seeking an Amusement Manager for our new family entertainment facility in Escondido, California. The role involves overseeing staff and operations for arcade attractions while providing superior customer service to enhance guest satisfaction.

The ideal candidate will have 3 to 5 years of retail management experience, particularly in the arcade or entertainment sector. Open availability, especially nights and weekends, is essential for this active working environment.

Beneficial perks include Paid Time Off, Medical, Dental, Vision, and a 401(k) plan with company matching.

Qualifications

• 3 to 5 years of retail management experience, preferably in the arcade/entertainment industries.
• Open availability, especially nights and weekends.
• Ability to handle alcohol and enforce age restrictions.

Responsibilities

• Manage profit and staff at the amusement facility.
• Provide superior customer service and ensure customer satisfaction.
• Supervise and develop staff while planning work schedules.

Skills

Retail management experience

Customer service

Problem-solving

Staff supervision

Education

High School Diploma or GED

Job description

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at North County Mall, Escondido! Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. They are also responsible for excellent customer service, problem‑solving and implementing all company policies and procedures.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All management will handle and serve alcohol; as such, you must be at least 21 years old.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life
• 401(k) with company matching

Essential Duties

Customer Service

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explain game operation or rules to customers, and respond to customer complaints of machine malfunction.
• Assist customers and perform minor repairs on various machines without the assistance of a mechanic on duty.

Team Management

• Supervise department employees to ensure they are in compliance with established operating practices and policies.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Complete reviews, absence reports, and supervise staff with time and attendance.
• Select, coach, and develop effective staff for the Amusement Department.

Sales

• Achieve targeted sales goals.
• Ensure the store and redemption area present an enticing image by changing store displays for better traffic flow.
• Understand and track departmental sales on an ongoing basis.

Auditing/Compliance

• Conduct alcohol and age restriction control in accordance with company policies.
• Enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Operations/Facility Management

• Monitor store inventory levels on a daily basis to ensure adequate availability of products.
• Handle receiving shipping, invoicing, cash handling and management of cash.

Qualifications

• 3 to 5 years of retail management experience, preferably in the arcade/entertainment industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.