Operations Manager, Attractions

AREA15; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic entertainment venue in Las Vegas seeks an Operations Manager for Attractions to oversee daily operations and ensure safety compliance while providing exceptional visitor experiences. This role involves managing amusement staff, conducting risk assessments, and maintaining operational standards. Candidates should have supervisory experience and be comfortable in a creative environment. The position requires lifting capabilities and adaptability to a lively setting, working various shifts, including nights and weekends.

Qualifications

• Applicants must be 21 years of age or older.
• Minimum of 3 years supervisory experience in a similar setting.
• Ability to lift and move 25 pounds unassisted.

Responsibilities

• Oversee daily operations of amusement activates.
• Conduct safety checks and manage staff effectively.
• Implement training and update operational procedures.

Skills

Supervisory experience

Excellent communication skills

Data analysis

Process improvement

Interpersonal relationships

Job description

Join the immersive world of ART, MUSIC & AMUSEMENT at AREA15, where the boundaries between reality and limitless creativity blur. Welcome to the "What's Next District."

The Operations Manager for Attractions will oversee and coordinate the daily operations of our amusement activations/attractions The Operations Manager will be responsible for the daily operations of AREA15 amusements including completing daily safety checks, maintaining high level knowledge of attractions and procedures, completing administrative duties, and managing amusement staff. The position will ensure safe operations of equipment while guaranteeing an exceptional visitor experience. The position will supervise staff across various shifts.

RESPONSIBILITIES AND DUTIES:

• Oversee the efficient application of the safety regulations and conduct risk assessments needed to ensure a safe environment to visitors and staff.
• Oversees staffing levels and recruitment for the department.
• Develops proper succession planning to support our day-to-day operation regarding retention.
• Oversight into development, implementation, and updates to training literature including Standard Operating Procedures, general department policies, evacuation training and facilitation courses to exceed safety standards.
• Effectively mentor supervisory staff for continued improvement for both the individual and AREA15.
• Maintain knowledge of attractions including operational procedures, continued staff training and emergency procedures.
• Motivate staff and serve as an ambassador for the AREA15 brand.
• Facilitates training and learning plans. Review training guides and report any content that requires revision.
• Oversees supervisory staff’s management of scheduling and assists with coverage when needed.
• Leader of Attractions Base, ensuring proper training and support is given to the staff at all times.
• Direct management of staffing levels, ensure the department can successfully operate for all levels of attendance.
• Exhibit ART! (AREA15's service standards) at all times.
• Adhere to department and company policies and procedures.
• Be available to respond to time-sensitive matters.
• Maintain a professional, neat, and well-groomed appearance, adhering to AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.

QUALIFICATIONS & SKILLS:

• Applicants must be 21 years of age or older
• Proof of eligibility to work in the United States
• Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations.
• Previous experience in the amusement setting
• 3 years minimum of supervisory experience in a similar setting or industry with excellent communication skills
• Ability to lift and move 25 pounds unassisted
• Able to provide lift certification for both boom and scissor lifts within 30 days of employment.
• Adept at data analysis, critical thinking with a strong background in process improvement and change management
• Previous ticketing experience preferred.
• Ability to stand and walk for majority of shift
• Experience in establishing and maintaining interpersonal relationships.
• Ability to commute between office and venue(s).
• Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.
• Must have the ability to withstand high temperatures, heat, and sun exposure