Arcade Operations Manager — Guest Experience

Venu+; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan with employer 2

Life/AD&D

Short-Term Disability

Long-Term Disability

Job summary

VENU+ is seeking a Site Operations Manager at the SeaWorld San Antonio venue to ensure smooth, efficient operation of entertainment services and equipment. You will lead a trained team, coordinate event logistics, and uphold safety and service standards for guests.

The role requires a Bachelor’s degree or 4+ years of management experience in amusement or related fields, plus strong communication and organizational skills. Flexible scheduling, including nights and weekends, is expected.

Qualifications

• Bachelor's degree or 4+ years of management experience in amusement/related field.
• Strong leadership and communication skills.
• Detail-oriented and process-driven.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort.
• Provides training and support to the team on daily operations, customer service, safety requirements and maintenance routines.
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team.
• Ensures compliance to all company and customers' safety standards.
• Exhibits excellent customer service to address service issues or concerns.
• Forecasts and controls labor cost on a weekly, monthly, and annual basis.
• Completes inventories and ensures adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines.
• Ensures staff maintains a professional appearance by adhering to dress code policy.
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines.

Skills

Detail-oriented

Process-driven

Verbal and written communication

Leadership

Tech-savvy

Microsoft Office

Customer service mindset

Education

Bachelor's degree in Business, Logistics, or Engineering

Tools

Microsoft Office

Job description

VENU+ is seeking a Site Operations Manager at the SeaWorld San Antonio venue to ensure smooth, efficient operation of entertainment services and equipment. You will lead a trained team, coordinate event logistics, and uphold safety and service standards for guests.

The role requires a Bachelor’s degree or 4+ years of management experience in amusement or related fields, plus strong communication and organizational skills. Flexible scheduling, including nights and weekends, is expected.