Arcade Guest Experience Specialist

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno, NV seeks an arcade associate to ensure guest service needs regarding purchases, prize redemption and game play in the arcade. Create and maintain a clean, safe and enjoyable environment for all guests.

You will instruct guests on products, sell debit cards and tickets, redeem merchandise, create guest accounts, and report equipment issues to leads or managers while keeping games clean and compliant with arcade rules.

Qualifications

• Excellent guest service skills.
• Good verbal communication skills.
• Ability to interact well with children and adults.
• Ability to understand basic arcade game operation.
• Ability to make change accurately.
• Ability to lift 15 lbs. from the floor.
• Ability to multitask.
• Ability to read small numbers.
• Ability to accurately complete a detailed daily checklist.

Responsibilities

• Providing superior guest service
• Instruct guests on the products of the facility and how to use them (i.e. games, debit card system, redemption purchases and arcade club)
• Sell debit cards, redemption tickets and party packages
• Redeem redemption merchandise
• Create guest accounts
• Communicate any equipment malfunction to technician, lead or manager
• Cleaning, detailing and testing games
• Ensure all guests are following the rules
• Communicate any guest or other issues to a lead or manager ASAP

Skills

Guest service

Verbal communication

Children interaction

Arcade operation

Make change

Multitasking

Reading small numbers

Daily checklist

Job description

Peppermill Resort Spa Casino in Reno, NV seeks an arcade associate to ensure guest service needs regarding purchases, prize redemption and game play in the arcade. Create and maintain a clean, safe and enjoyable environment for all guests.

You will instruct guests on products, sell debit cards and tickets, redeem merchandise, create guest accounts, and report equipment issues to leads or managers while keeping games clean and compliant with arcade rules.