Guest Services & Front Desk Specialist

Peppermillcareers; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Peppermillcareers in Reno is looking for a Front Desk Agent to check guests in and out, ensuring a seamless and friendly experience while collaborating with Reservations, Bell Desk, Housekeeping, Information Desk and Concierge to meet guest needs.

The role also includes handling a cash bank, cashiering duties, and striving to maximize revenue through suite upgrades and rate integrity, all while maintaining a clean, inviting front desk area.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable, and welcoming workspace.

Skills

Customer service

Cash handling

Interdepartmental coordination

Education

High school diploma or equivalent

Job description

Peppermillcareers in Reno is looking for a Front Desk Agent to check guests in and out, ensuring a seamless and friendly experience while collaborating with Reservations, Bell Desk, Housekeeping, Information Desk and Concierge to meet guest needs.

The role also includes handling a cash bank, cashiering duties, and striving to maximize revenue through suite upgrades and rate integrity, all while maintaining a clean, inviting front desk area.