Arcade Guest Experience Associate - Entry Level

Family-Entertainment-Group; Reno (NV); On-site; USD 19,000 - 26,000; Part time

Job summary

Family Entertainment Group (FEG) is seeking an enthusiastic entry-level Guest Service Associate to greet guests, operate POS, and help maintain a safe, welcoming arcade environment at our Reno, NV location. You will answer questions, assist with ticketing, prizes, and product displays while delivering friendly, first-rate service.

No prior experience required – we provide comprehensive training. The ideal candidate is energetic, team-focused, and flexible to work nights, weekends, and holidays

Qualifications

• Entry-level position with training provided.
• High school diploma or equivalent.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Stand for extended periods and lift up to 30 pounds.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalated when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager.

Skills

Guest service

Teamwork

Communication skills

Coachable / receptive to feedback

Friendly demeanor

Education

High school diploma or equivalent

Job description

Family Entertainment Group (FEG) is seeking an enthusiastic entry-level Guest Service Associate to greet guests, operate POS, and help maintain a safe, welcoming arcade environment at our Reno, NV location. You will answer questions, assist with ticketing, prizes, and product displays while delivering friendly, first-rate service.

No prior experience required – we provide comprehensive training. The ideal candidate is energetic, team-focused, and flexible to work nights, weekends, and holidays