Guest Experience Shift Lead - Arcade Center

Family Entertainment Group; Reno (NV); Hybrid; USD 15,000 - 20,000; Full time

Job summary

Family Entertainment Group in Reno, NV is seeking a Shift Supervisor to support the General Manager and lead team members during scheduled shifts, ensuring a high-quality guest experience and adherence to policies. You will delegate tasks, monitor operations, train staff, address guest concerns, and maintain safety and guest satisfaction across our arcades and entertainment centers.

Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• 6+ months experience as Senior Arcade Attendant or similar.
• Proven leadership and communication skills.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing new or updated policies and procedures
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment policies, and safety procedures
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols
• Be fully capable of performing and training others on all Arcade Attendant responsibilities
• Maintain strong, respectful working relationships with all departments and team members
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Support a safe, clean, and welcoming environment for both staff and guests
• Perform other duties as assigned by the General Manager

Skills

Leadership

Communication

Customer service

Staff supervision

Problem solving

Education

High school diploma or equivalent

Job description

Family Entertainment Group in Reno, NV is seeking a Shift Supervisor to support the General Manager and lead team members during scheduled shifts, ensuring a high-quality guest experience and adherence to policies. You will delegate tasks, monitor operations, train staff, address guest concerns, and maintain safety and guest satisfaction across our arcades and entertainment centers.

Equal opportunity employer.