Arabic-English Support Specialist — Remote

JustMarkets; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Trainee period

12 shifts of annual leave per year

8 shifts of sick leave per year

Budget for professional development

Budget for healthcare related expenses

Job summary

JustMarkets is seeking a dedicated Customer Support Specialist to assist Arabic-speaking clients across chats, emails, and phone calls. You will resolve queries professionally and provide timely, accurate guidance to enhance the customer experience.

The role offers remote work with a trainee period, budget for professional development, and annual leave relief. Ideal candidates demonstrate strong communication, adaptability, and attention to detail while upholding high standards of service.

Qualifications

• Fluency in Arabic and English; French is a bonus.
• Strong communication and interpersonal skills.
• Proactive problem solving and clear written/verbal communication.
• Attention to detail and punctuality; professional demeanor.

Responsibilities

• Respond to client queries via live chat, email, and phone.
• Analyze customer data to recommend solutions and resolve issues.
• Clarify problems, determine causes, and guide customers to best solutions; follow up to ensure resolution.
• Build rapport and foster positive long-term relationships with clients.

Skills

Arabic language

English language

Communication skills

Attention to detail

Professionalism

Tools

Google Docs

Google Sheets

Google Drive

Job description

JustMarkets is seeking a dedicated Customer Support Specialist to assist Arabic-speaking clients across chats, emails, and phone calls. You will resolve queries professionally and provide timely, accurate guidance to enhance the customer experience.

The role offers remote work with a trainee period, budget for professional development, and annual leave relief. Ideal candidates demonstrate strong communication, adaptability, and attention to detail while upholding high standards of service.