Remote Arabic Customer Support Specialist

The Punta Gorda Garden Club, Inc.; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

The Punta Gorda Garden Club, Inc. is seeking a Remote Customer Support specialist fluent in Arabic to handle inquiries via email, chat and phone. You will document interactions in CRM, follow up on cases, and maintain high-quality service in a fast-paced remote setting.

Ideal candidates are fluent in Arabic with strong English, have excellent communication skills, and can multitask while resolving issues efficiently. Prior support experience is a plus, and ongoing training is provided.

Qualifications

• Fluency in Arabic (written and spoken) and good English required.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with empathy and patience.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong problem-solving skills and attention to detail.
• Ability to work independently in a remote setting.
• Previous customer support experience is a plus.
• Familiarity with CRM and digital tools is preferred.

Responsibilities

• Respond to inquiries via email, chat, or phone in Arabic (and English if needed).
• Document interactions in CRM and track open cases to resolution.
• Provide accurate product/service information and empathetic support.
• Escalate complex issues to the appropriate teams and follow up.
• Maintain up-to-date customer records and participate in training.

Skills

Arabic fluency

English communication

Customer focus

Problem solving

Multitasking

Attention to detail

Independent work

Remote work

Tools

CRM systems

Email/Chat tools

Digital tools

Job description

The Punta Gorda Garden Club, Inc. is seeking a Remote Customer Support specialist fluent in Arabic to handle inquiries via email, chat and phone. You will document interactions in CRM, follow up on cases, and maintain high-quality service in a fast-paced remote setting.

Ideal candidates are fluent in Arabic with strong English, have excellent communication skills, and can multitask while resolving issues efficiently. Prior support experience is a plus, and ongoing training is provided.