Arabic-Speaking Crypto Customer Support Specialist

Binance; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Binance is a leading global blockchain ecosystem offering a crypto exchange and services. We are seeking Customer Service professionals to handle live chat, provide accurate information, follow policies, document requests, and resolve complaints for our world‑class platform.

Requirements include 1+ year in customer service, a college degree, native Arabic and advanced English, and a remote‑first, shift-friendly work arrangement.

Qualifications

• Minimum 1 year experience in customer service, preferably in finance or e-commerce.
• College degree or above.
• Native-level fluency in Arabic; advanced English is mandatory.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Skills

Arabic language

English language

Customer service

Education

College degree

Job description

Binance is a leading global blockchain ecosystem offering a crypto exchange and services. We are seeking Customer Service professionals to handle live chat, provide accurate information, follow policies, document requests, and resolve complaints for our world‑class platform.

Requirements include 1+ year in customer service, a college degree, native Arabic and advanced English, and a remote‑first, shift-friendly work arrangement.