Arabic-Speaking Crypto Support Specialist (Remote)

AE Jobs; United States; Remoto; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HashKey Group is seeking a Customer Service Specialist (Arabic Speaking) to serve as the primary operational voice for Arabic-speaking clients, ensuring a secure, compliant, and seamless digital asset trading experience. This remote role supports the expanding global footprint and user base across the MENA region.

You will handle onboarding, KYC verification, and trading-related inquiries, collaborate with risk, product, and engineering teams, and maintain high customer satisfaction by meeting

Competenze

• Native or professional fluency in Arabic with strong English communication.
• Experience in customer service, client support, or financial operations.
• Advanced troubleshooting skills for high-pressure trading scenarios.
• Willingness to work flexible hours to cover global markets.
• Strong focus on account security and data privacy.

Mansioni

• Provide professional, accurate client support to Arabic-speaking users via live chat, email, and tickets.
• Assist with onboarding, KYC verification, and deposits/withdrawals.
• Collaborate with compliance, security, product, and engineering teams.
• Maintain high CSAT by adhering to SLAs.
• Gather user feedback to improve global support workflows.

Conoscenze

Arabic fluency

English communication

Customer service

Financial operations

Troubleshooting

Flexible hours

Security focus

Descrizione del lavoro

HashKey Group is seeking a Customer Service Specialist (Arabic Speaking) to serve as the primary operational voice for Arabic-speaking clients, ensuring a secure, compliant, and seamless digital asset trading experience. This remote role supports the expanding global footprint and user base across the MENA region.

You will handle onboarding, KYC verification, and trading-related inquiries, collaborate with risk, product, and engineering teams, and maintain high customer satisfaction by meeting