Customer Support Specialist - Egypt

JustMarkets; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Trainee period

12 shifts of annual leave per year

8 shifts of sick leave per year

Budget for professional development

Budget for healthcare related expenses

Job summary

JustMarkets is seeking a dedicated Customer Support Specialist to assist Arabic-speaking clients across chats, emails, and phone calls. You will resolve queries professionally and provide timely, accurate guidance to enhance the customer experience.

The role offers remote work with a trainee period, budget for professional development, and annual leave relief. Ideal candidates demonstrate strong communication, adaptability, and attention to detail while upholding high standards of service.

Qualifications

• Fluency in Arabic and English; French is a bonus.
• Strong communication and interpersonal skills.
• Proactive problem solving and clear written/verbal communication.
• Attention to detail and punctuality; professional demeanor.

Responsibilities

• Respond to client queries via live chat, email, and phone.
• Analyze customer data to recommend solutions and resolve issues.
• Clarify problems, determine causes, and guide customers to best solutions; follow up to ensure resolution.
• Build rapport and foster positive long-term relationships with clients.

Skills

Arabic language

English language

Communication skills

Attention to detail

Professionalism

Tools

Google Docs

Google Sheets

Google Drive

Job description

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients’ queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.

Responsibilities

• Efficiently responds and communicates with clients to understand and service their needs via live
• Effectively analyses customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Builds rapport with clients and effectively diffuses conflict and opposition
• Contributes to team effort by accomplishing related results as needed
• Committed to meeting quality standards in processing customer adjustments

Requirements

• Proficiency speaking and writing in Arabic and English (French as an advantage)
• Computer literacy
• Basic knowledge of work with Google framework (Disc, Sheets, Docs)
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period is provided
• 12 shifts of annual leave per year-
• 8 shifts of sick leave per year
• Remote work
• Budget for professional development and language learning
• Budget for healthcare related expenses