AR & Customer Experience Coordinator

RedBalloon; Batavia Township (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Maddox Industrial Transformer in Ohio is seeking an experienced AR & Customer Support Coordinator to join the accounting team. The successful candidate will manage customer invoicing, engage with customers, and handle payments and account questions.

This role emphasizes professionalism, confidentiality, and collaboration with internal partners to resolve invoicing issues, maintain accurate customer records, and support cash flow across the organization.

Qualifications

• Ownership of Invoicing process and customer-facing communication related to invoice submission
• High professionalism when managing and responding to customer inquiries
• Open communication and collaboration with internal partners for resolution of invoicing questions or disputes
• Researching and resolution of internal processes to complete the invoicing process
• Maintain detailed customer order records
• Researching and recording customer payments

Responsibilities

• Ownership of invoicing process and customer-facing communication related to invoice submission
• Maintain professionalism when managing and responding to customer inquiries
• Collaborate with internal partners to resolve invoicing questions or disputes
• Research internal processes to complete the invoicing process
• Maintain detailed customer order records and record customer payments

Skills

AR & invoicing

Customer service

Communication

Attention to detail

Discretion with confidential info

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Tools

Accounting software

Google Suite

Job description

Maddox Industrial Transformer in Ohio is seeking an experienced AR & Customer Support Coordinator to join the accounting team. The successful candidate will manage customer invoicing, engage with customers, and handle payments and account questions.

This role emphasizes professionalism, confidentiality, and collaboration with internal partners to resolve invoicing issues, maintain accurate customer records, and support cash flow across the organization.