AR & Customer Support Coordinator

Maddox Industrial Transformer; Greer (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Maddox Industrial Transformer in Greer, SC, is seeking an experienced AR & Customer Support Coordinator to join our accounting team. You will own invoicing processes, engage with customers, and handle inquiries related to invoices, payments, and account questions.

This role offers opportunities to grow within the AR and broader finance team while maintaining a high level of professionalism and collaboration with internal partners to resolve invoicing issues efficiently.

Qualifications

• Experience in accounts receivable and customer support.
• Strong communication and professionalism.
• Ability to resolve invoicing issues and inquiries.

Responsibilities

• Ownership of invoicing process and related customer communications.
• Maintain high professionalism when handling customer inquiries.
• Collaborate with internal partners to resolve invoicing questions or disputes.
• Research and resolve internal process issues to complete invoicing.

Job description

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

We are seeking an experienced AR & Customer Support Coordinator to join our accounting team. The successful candidate will be responsible for managing customer account invoicing, with responsibilities including customer engagement, managing invoicing, payment and account questions. This position provides opportunities to grow with the AR team as well as the finance & accounting team.

More about You:

Your key responsibilities will include:

• Ownership of Invoicing process and customer-facing communication related to invoice submission
• High professionalism when managing and responding to customer inquiries
• Open communication and collaboration with internal partners for resolution of invoicing questions or disputes
• Researching and resolution of internal processes to complete the invoicing process