AR Collections Specialist — Resolve Delinquencies Skillfully

Engineered Cooling Services; Pensacola (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health & dental insurance

Life insurance

Long-term disability

401K with company match

Paid time off

Training & certification

Referral incentives

Education reimbursement

Job summary

Engineered Cooling Services in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, and secure payments while preserving positive relationships. The role requires clear communication, a polite but firm approach, and the ability to negotiate settlements, resolve disputes, and maintain accurate records in our billing system.

You will regularly monitor aging reports, perform daily outreach by phone, email, and letters, and contribute to

Qualifications

• Excellent communication and active listening skills.
• Detail-oriented with ability to manage multiple accounts.
• Experience in AR or collections preferred.
• Professional demeanor for sensitive calls and customer interactions.

Responsibilities

• Manage accounts receivable and monitor aging.
• Contact customers daily via phone, email, and letters.
• Negotiate settlements and payment plans.
• Investigate disputes and coordinate with internal teams.
• Maintain accurate records in the billing system.
• Prepare and maintain collection status reports.

Skills

Communication skills

Active listening

Detail-oriented

Debt collection

Accounts receivable

Education

High school diploma or equivalent

Associate/Bachelor in finance or business

Tools

Microsoft Office

Power BI

Job description

Engineered Cooling Services in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, and secure payments while preserving positive relationships. The role requires clear communication, a polite but firm approach, and the ability to negotiate settlements, resolve disputes, and maintain accurate records in our billing system.

You will regularly monitor aging reports, perform daily outreach by phone, email, and letters, and contribute to