AR Collections Specialist: Cash Flow & Disputes

OEC; Fairlawn (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits starting Day 1

401(k) with company match

Professional development programs

Tuition assistance

Employee discounts

Job summary

OEC is seeking an experienced Accounts Receivable Specialist in Ohio to manage past-due customer accounts, monitor aging, and negotiate payment plans while maintaining accurate records for monthly and quarterly reporting.

You will contact customers by phone, email, and letter, document promises-to-pay, and escalate when needed, ensuring compliance with FDCPA and internal policies. Strong Excel skills and clear communication are essential to balance collections with customer relationships.

Qualifications

• 3+ years in collections, AR, or credit support with payment negotiation experience.
• Experience handling past-due accounts and negotiating payment plans.
• Strong knowledge of FDCPA and collections best practices.
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP) for aging analysis.

Responsibilities

• Monitor AR aging daily and prioritize outreach by risk, balance, and delinquency.
• Contact customers to secure payment, negotiate and document payment plans, resolve disputes.
• Maintain detailed collection notes and account histories; prepare aging summaries and bad debt exposure reports.
• Escalate past-due accounts with appropriate documentation; coordinate with Sales and Customer Service as needed.
• Track monthly write-offs, update terms, and manage billing/statements per contract terms.

Skills

Collections

Excel

FDCPA

Communication

Organization

Multitasking

Education

High school diploma or GED

Job description

OEC is seeking an experienced Accounts Receivable Specialist in Ohio to manage past-due customer accounts, monitor aging, and negotiate payment plans while maintaining accurate records for monthly and quarterly reporting.

You will contact customers by phone, email, and letter, document promises-to-pay, and escalate when needed, ensuring compliance with FDCPA and internal policies. Strong Excel skills and clear communication are essential to balance collections with customer relationships.