Aquatics Center Front Desk & Membership Specialist

Jackson County, NC; Cullowhee (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Jackson County seeks an Administrative Assistant II for the Aquatics Center. You will greet members, handle check-ins, answer calls, assist with memberships, and provide information on classes and services.

The role supports a clean, organized front desk and smooth daily operations. Responsibilities include processing payments, guiding tours for prospective members, resolving issues promptly, and performing miscellaneous administrative tasks as directed by management.

Qualifications

• High school diploma or equivalent.
• Prior customer service or front desk experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficient in basic computer applications.
• Ability to work flexible hours including evenings and weekends.
• Knowledge of basic gym operations desirable.

Responsibilities

• Greet members and guests on arrival and assist as needed.
• Manage member check-ins and monitor facility access.
• Answer phones, respond to inquiries, and route calls to staff.
• Assist with membership sign-ups, cancellations, and account updates.
• Provide information about classes, services, and policies.
• Process payments for services, classes, and memberships.
• Keep front desk tidy and stocked with supplies.
• Assist with facility tours for prospective members.
• Resolve member issues professionally and promptly.
• Perform other admin tasks as assigned.

Skills

Customer service

Front desk

Communication

Multitasking

Office software

Education

High school diploma or equivalent

Tools

MS Office

Job description

Jackson County seeks an Administrative Assistant II for the Aquatics Center. You will greet members, handle check-ins, answer calls, assist with memberships, and provide information on classes and services.

The role supports a clean, organized front desk and smooth daily operations. Responsibilities include processing payments, guiding tours for prospective members, resolving issues promptly, and performing miscellaneous administrative tasks as directed by management.