Administrative Assistant II - Aquatics (Permanent, Part-Time)

Jackson County, NC; Cullowhee (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Jackson County seeks an Administrative Assistant II for the Aquatics Center. You will greet members, handle check-ins, answer calls, assist with memberships, and provide information on classes and services.

The role supports a clean, organized front desk and smooth daily operations. Responsibilities include processing payments, guiding tours for prospective members, resolving issues promptly, and performing miscellaneous administrative tasks as directed by management.

Qualifications

• High school diploma or equivalent.
• Prior customer service or front desk experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficient in basic computer applications.
• Ability to work flexible hours including evenings and weekends.
• Knowledge of basic gym operations desirable.

Responsibilities

• Greet members and guests on arrival and assist as needed.
• Manage member check-ins and monitor facility access.
• Answer phones, respond to inquiries, and route calls to staff.
• Assist with membership sign-ups, cancellations, and account updates.
• Provide information about classes, services, and policies.
• Process payments for services, classes, and memberships.
• Keep front desk tidy and stocked with supplies.
• Assist with facility tours for prospective members.
• Resolve member issues professionally and promptly.
• Perform other admin tasks as assigned.

Skills

Customer service

Front desk

Communication

Multitasking

Office software

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Administrative Assistant II is responsible for performing administrative duties for the Aquatics Center. Duties include greeting members, answering phone calls, managing member accounts, and maintaining a clean and organized front desk area. Grade 16 - 50%

• Greet members and guests upon arrival and assist them as necessary.
• Manage member check-ins and monitor facility access.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
• Assist in membership sign-ups, cancellations, and updating member account information.
• Provide information about classes, services, and policies.
• Handle transactions and process payments for services, classes, and memberships.
• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Assist with facility tours for potential members and guests.
• Resolve member issues in a professional and timely manner.
• Perform other administrative tasks as assigned by management.

• High school diploma or equivalent.
• Previous customer service or front desk experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications, such as MS Office.
• Must be able to work flexible hours, including evenings and weekends.
• Knowledge of basic gym operations and fitness services is desirable.

• Knowledge of County and departmental policies and procedures.
• Skill in prioritizing and organizing work.
• Skill in oral and written communication.
• Ability to work independently.
• Ability to meet deadlines.
• Ability to assist employees with unusual situations which do not have precedent.
• Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.

Statement of Equal Employment Opportunity

Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.