Aquatic Crew Leader (Guest Services)

Playmiamisburg; Miamisburg (OH); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The City of Miamisburg is seeking a seasonal Aquatic Crew Leader (Guest Services) at the Sycamore Trails Aquatic Center to supervise on-site staff and coordinate daily operations, ensuring excellent guest experiences and safety.

The role requires 18+ years old, strong customer service, math skills, and the ability to manage staff. Training in Red Cross Lifeguard or First Aid/CPR is required within 30 days of hire.

Qualifications

• Must be at least 18 years old.
• Able to supervise staff and promote safety.
• Strong customer service and math skills; comfortable with patrons.

Responsibilities

• Supervise on-site guest services staff and coordinate daily operations.
• Promote safety and assist with emergency procedures as needed.
• Provide first-line customer support and respond to patron inquiries.
• Complete staff reports and assist with staff in-services and evaluations.

Skills

Math/Reasoning

Problem solving

Customer service

Teamwork

Computing systems

Software learning

Tools

Lifeguard training

Job description

Description

The City of Miamisburg is accepting applications for the seasonal position of Aquatic Crew Leader (Guest Services) for the Parks and Recreation Department Sycamore Trails Aquatic Center.

The Guest Services Crew Leader reports to the Aquatic Assistant Operations Manager. This position plays an integral role in the fulfillment of Miamisburg Parks and Recreation’s mission and vision. The Guest Services Crew Leader is responsible for the daily on-site supervision of their assigned operational area. The Guest Services Crew Leaders is responsible for coordinating staff to maintain efficient operations, promote safety, and serve as the first line of customer support. This position plays an important role in assisting subordinate staff in meeting the various needs of our patrons. The Guest Services Crew Leader also provides rule enforcement, completes reports, assists with cleaning, emergency action procedures activation and performs other duties as assigned at Sycamore Trails Aquatic Center.

Compensation

Compensation for this position is $14.00 to $18.00 per hour DOQ

Disclaimer: The City of Miamisburg considers all applicants for all positions without regard to race, color, religion, gender, sex, national origin, age, disability, veteran status, or any other legally protected status.

Requirements

Applicants must be at least 18 years old.

The Guest Services Crew Leader will be thoroughly committed to Miamisburg Parks and Recreation mission. All candidates should have a desire to learn and uphold Aquatic Center Policy. The Guest Services Crew Leader must be comfortable talking to patrons and working as a team. The Guest Services Crew Leader must desire to conduct themselves in a respectful and positive manner to promote the highest quality customer experience possible.

The Guest Services Crew Leader supervising guest services staff must have a thorough understanding of computing systems and the ability to learn new software and practice quickly. They must promote positive and proactive customer service as their teams are the first point of contact for all patrons. They must have excellent math/reasoning skills and the ability to solve problems and improvise. The Guess Services Crew Leader is expected to assist in leading monthly staff in‑services as well as completing staff performance evaluations. Two (2) seasons experience as a Lifeguard, Pool Attendant, or similar role, a basic understanding of chemical processes, water safety, and current or previous lifeguard in a licensed certification program is preferred but not required. This position requires the completion of Red Cross Lifeguard* or First Aid/CPR* training within 30 days of the start of employment.

*Must maintain certifications and licensure as a condition of employment.

Additional Information

• Expected Hours Per Week: 30-40
• Season Start Date: Mar 12, 2027
• Season End Date: Sep 30, 2027

Summary

The Parks and Recreation Department’s mission is to provide Parks & Recreation experiences that positively impact the community. The department provides a diverse offering of services to the community through its parks, facilities, programs, and events. We are looking for individuals who are motivated by this mission and who believe that quality parks and recreation experiences improve the health, wellness and wellbeing of individuals and the community. Join our team of talented and engaged staff to make an impact within the Miamisburg community.