Aquatic Assistant Operations Manager

Playmiamisburg; Miamisburg (OH); On-site; USD 23,000 - 29,000; Full time

Job summary

The City of Miamisburg is seeking an Aquatic Assistant Operations Manager for Sycamore Trails Aquatic Center. This seasonal role reports to the Aquatic Manager and focuses on concessions, admissions, and guest services, with responsibilities in staff supervision, training, and customer experience.

Responsibilities include daily management, scheduling, and accountability of guest services and concessions staff, ensuring smooth operations and a high-quality visitor experience during the season.

Qualifications

• Experience in a customer-oriented setting and ability to deliver feedback to staff.
• Minimum two seasons as swim instructor or cashier, one season as Head Cashier/Lifeguard, or other Assistant Manager position.
• Basic understanding of POS systems and cash handling; concessions operations and food prep.

Responsibilities

• Oversee concessions, admissions, and guest services; manage customer experience at the aquatic center.
• Assist in interviews, supervision, training, and evaluation of staff.
• Ensure daily operations, scheduling, and facility readiness are maintained.
• Maintain safety and cleanliness standards across the facility.

Skills

Customer service

Team leadership

Communication

Problem solving

Tools

Point-of-sale systems

Cash handling

Job description

Join Our Team as an Assistant Operations Manager at Sycamore Trails Aquatic Center!

Description

The City of Miamisburg is accepting applications for the seasonal position of Aquatic Assistant Operations Manager for the Parks and Recreation Department Sycamore Trails Aquatic Center.

The Aquatic Assistant Operations Manager reports to the Aquatic Manager and plays an integral role in the fulfillment of Miamisburg Parks and Recreations’ mission and vision. The Aquatic Assistant Operations Manager is responsible for overseeing the concessions, admissions, and guest services areas as well as customer experience at the Sycamore Trails Aquatic Center. Responsibilities include assisting in interviews, supervision, training, and evaluation of aquatic facility employees, as well as ensuring excellent customer service throughout daily operations. Essential responsibilities include the daily management, scheduling, and accountability of the aquatic guest service and concessions staff, as well as ensuring the daily operations, customer experience, and function of the facility are monitored.

Compensation

Compensation for this position is $17.00 to $21.00 per hour DOQ

For questions contact the Business Admin Division Manager, Julia Miller [e-mail] 937-847-6645. Review of resumes will begin September 15th, 2026, and continue until the positions are filled.

Disclaimer: The City of Miamisburg considers all applicants for all positions without regard to race, color, religion, gender, sex, national origin, age, disability, veteran status, or any other legally protected status.

Requirements

Qualifications

The Aquatic Assistant Operations Manager will be thoroughly committed to Miamisburg Recreation and Parks mission. All candidates should have experience working in a customer-oriented setting, be comfortable delivering positive as well as constructive feedback to staff, and thrive in a teamwork environment. The Aquatic Assistant Operations Manager will be responsible for the daily management of the aquatic facility including supervision of all seasonal staff, management, and care of all equipment. A passion for recreation and service to one’s community is an expected element of what qualified individuals will bring to this position. A minimum of two seasons experience as a swim instructor or Cashier, one season as a Head Cashier or Head Lifeguard, or other Assistant Manager position. A basic understanding of point-of-sale systems and cash handling as well as concessions operations and food prep. Must possess a valid Ohio driver’s license and be able to complete Red Cross BLS, First Aid, and Emergency Oxygen trainings upon hire as well as complete the Ohio Department of Health Person in Charge Training.

*Must maintain certifications and licensure as a condition of employment.

A combination of education, experience and training may be applied in accordance with the City of Miamisburg policy.

Professional Skills

• Awareness of applicable state, federal and local ordinances, laws, rules, and regulations.
• Maintain high standards of cleanliness and orderliness throughout the entire aquatic facility.
• Ability to offer positive customer experiences through daily interactions and management of facility rentals.
• Knowledge of all computer applications and hardware related to performance of the essential functions of the job.
• Action-oriented, adaptable, and effectively facilitates approach to staff management and execution.
• Ability to carry out facility safety inspections in an organized, quality, and timely manner.
• Willingness to maintain adequate levels of janitorial and operational supplies.
• Ability to speak, read, and write in English with excellent written and verbal communication skills.

Soft Skills

• Ability to manage multiple priorities.
• Ability to actively listen and respond to the needs of the community and facility users.
• Ability to solve problems and communicate needs and changes effectively.
• Excitement to help an organization aiming to offer programs, events and services following best practices and industry standards.
• Willingness to accept and provide constructive feedback to improve performance.
• Ability to work effectively in collaboration with diverse groups of people.
• Passion, integrity, positive attitude, mission-driven, and self-directed.

Physical Conditions and Work Environment

The Aquatic Assistant Operations Manager position requires the employee to work with computers, electronic, and mechanical systems, both indoors and outdoors, including inclement weather. Some exposure to chemicals, high noise levels and other environmental conditions may be necessary to perform the job. This position is frequently required to interact with customers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust visual focus. Employee is regularly required to sit, stand, walk, bend, use hands, speak, hear, see, read, concentrate and/or lift up-to 50lbs. or more with proper equipment. Employee will be required to drive city-issued vehicles including but not limited to golf carts, utility vehicle, SUV, or pick-up truck. Reasonable accommodations can be made to enable individuals to meet these requirements.

Summary

The Parks and Recreation Department’s mission is to provide Parks & Recreation experiences that positively impact the community. The department provides a diverse offering of services to the community through its parks, facilities, programs, and events. We are looking for individuals who are motivated by this mission and who believe that quality parks and recreation experiences improve the health, wellness and wellbeing of individuals and the community. Join our team of talented and engaged staff to make an impact in the Miamisburg community.