Apps & Platform Support - Systems Administrator (Hybrid)

Zel Technologies LLC; Virginia Beach (VA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k immediate vesting with company…

Flexible Spending Accounts

Health Savings Account with company

Employee Assistance Program (EAP)

Bonuses for performance

Educational assistance and training

Job summary

The City of Virginia Beach seeks a skilled Apps/Platform Support – Systems Administrator to maintain enterprise applications and platforms, ensuring stability, security, and performance for municipal operations.

Ideal candidates will have experience with application administration, platform support, system integrations, and troubleshooting in a complex multi-department environment, with a strong commitment to public service and continuous improvement.

Qualifications

• US citizen required.
• Bachelor's degree in IT or 6+ years of relevant experience in lieu of degree.
• 3–5+ years of experience in systems administration, application support, or platform management.
• Strong understanding of enterprise applications, system integrations, and platform architecture.

Responsibilities

• Administer, configure, and maintain enterprise applications and platforms used across city departments.
• Monitor system performance, availability, and security to ensure reliable service delivery.
• Troubleshoot application and platform issues, perform root-cause analysis, and coordinate resolution efforts.
• Support system upgrades, patches, enhancements, and integrations in collaboration with IT teams and vendors.
• Maintain documentation including system configurations, workflows, procedures, and support guides.
• Assist with user access management, permissions, and security controls in accordance with city policies.
• Provide technical support to end users, department staff, and project teams.
• Participate in application lifecycle management, including planning, testing, deployment, and post-implementation support.
• Collaborate with stakeholders to understand operational needs and translate them into system or platform requirements.
• Ensure compliance with municipal standards, cybersecurity guidelines, and state regulations.
• Support data integrity, reporting needs, and system monitoring activities.

Skills

System administration

Application support

Platform management

Stakeholder communication

Public-sector IT

Education

Bachelor's degree in Information Technology

6+ years of relevant experience in lieu of degree

Tools

SQL

Scripting

Monitoring tools

ITIL / ticketing

Job description

The City of Virginia Beach seeks a skilled Apps/Platform Support – Systems Administrator to maintain enterprise applications and platforms, ensuring stability, security, and performance for municipal operations.

Ideal candidates will have experience with application administration, platform support, system integrations, and troubleshooting in a complex multi-department environment, with a strong commitment to public service and continuous improvement.