Business Application Specialist I

FHLB Des Moines; Virginia Beach (VA); Hybrid; USD 57,000 - 89,000; Full time

Job summary

The City of Virginia Beach is seeking a technically skilled IT Support Specialist for the Public Utilities Technical Services Operations Support team. You will support BannerCX, Service-Link Mobile Order Dispatching, and related interfaces, plus develop user guides and training for staff.

Ideal candidates have experience with CIS, system administration, relational databases, Power BI, SQL, and reporting tools; strong communication and ability to train non-technical users; and a valid driver's

Qualifications

• Any combination of education, training, and/or experience equivalent to four years in functional support for automated business operations
• Must have a current and valid driver’s license
• Experience with Customer Information System, system administrator, power user, or functional lead
• Working knowledge of relational databases
• Advanced proficiency with Microsoft Office
• Ability to communicate complex technical information to non-technical users
• Willing to work extra hours during emergencies

Responsibilities

• Deliver daily support and management for BannerCX and Service-Link Mobile Order Dispatching
• Provide end-user training and documentation for end users and internal teams
• Assist with asset maintenance and inventory management of hardware and software
• Review SQL and create/modify reports using Power BI, JasperSoft, and other tools
• Coordinate with IT and vendors to resolve software and hardware issues
• Develop and document business procedures and user guides

Skills

Customer information system

System administrator

Relational databases

Microsoft Office

SQL

Power BI

Training development

User support

Tools

BannerCX

Service-Link

Omnissa Workspace ONE UEM

JasperSoft

Job description

Job Posting End Date:October 17, 2026Department:PUBLIC UTILITIESCompensation Grade:G25Compensation Range & Starting Salary:Pay Range: $57,304.00 - $89,315.20Starting Salary - Minimum of the Pay RangeJob Exempt (If No, Position is eligible for overtime):NoScheduled Weekly Hours:40About Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:Virginia Beach Public Utilities Technical Services is seeking a critically thinking, self-driven individual to assist with technology-related departmental projects while maintaining existing systems. This individual will work as a member of the Public Utilities Technical Services Operations Support team, supporting division technology initiatives, application administration, reporting, training, and user support.Duties and responsibilities include but are not limited to:· Deliver daily support and management for our BannerCX Customer Information System, Service-Link Mobile Order Dispatching platform, and multiple interfaces that facilitate payment processing, customer engagement, and cross-departmental data integration.· Serve as a power user and deliver functional support for our Mobile Order Dispatching Software, Omnissa Workspace ONE UEM.· Possess working knowledge of batch job processing and scheduling.· Participate in software testing and validation efforts, including User Acceptance Testing (UAT), and document all findings, results, and identified issues.· Assist with the maintenance and inventory management of technology assets, including both hardware and software.· Support custom reporting by reviewing SQL and working within tools such as SQL, Microsoft Report Builder, Power BI, JasperSoft, and other reporting platforms.· Evaluate business processes, identify business and user needs, and recommend improvements.· Coordinate with the IT Department and vendors to resolve software and hardware issues.· Develop and document business procedures, user guides, and training materials for end users and internal teams.· Conduct end‑user training and provide ongoing support to users with varying levels of technical expertise.· Use reporting tools to review and validate data, ensuring accuracy and consistency.· Perform other related tasks and duties assigned· In addition to the minimum requirements, the ideal candidate for this position will have experience or skills listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the applicationThe ideal candidate should have:· Experience with the use of a Customer Information System.· Experience serving as a system administrator, power user, or functional lead· Working knowledge of relational databases.· Advanced proficiency with Microsoft Office products or similar programs· Experience providing technical briefings, developing and conducting training sessions, and creating user-focused documentation.· Ability to effectively communicate complex technical information to non-technical users.· Commitment to quality customer service for internal and external stakeholders.· Detail-oriented with the ability to manage multiple projects and deadlines simultaneously.· Strong prioritization and time-management skills.· Ability to work independently with minimal supervision.This position has a hybrid/remote work option after the first six months of employment if the employee is in good standing.Additional requirements:• DMV Transcript: No• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: No• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.Skills:Working Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/P11214.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.