Apps Platform Support & Systems Administrator Public Sector

Zel Technologies, LLC; Virginia Beach, Northern (VA, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

FSA/HSA options

Employee Assistance Program

Job summary

Zel Technologies, LLC is recruiting for an Apps Platform Support/Systems Administrator in Virginia Beach to maintain and optimize enterprise applications and platforms supporting municipal operations. The role emphasizes stability, security, and performance, with responsibilities across configuration, troubleshooting, upgrades, and lifecycle management in a multi‑department setting.

The ideal candidate has strong experience in administration and integrations, a service‑driven mindset, and a

Qualifications

• Must be a US Citizen.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field; OR 6 or more years of relevant experience in lieu of a degree.
• 3–5+ years of experience in systems administration, application support, or platform management.
• Strong understanding of enterprise applications, system integrations, and platform architecture.
• Experience with troubleshooting, performance monitoring, and system maintenance.
• Familiarity with IT service management principles and ticketing systems.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Commitment to customer service and public-sector values.
• Successful background and drug screening check.

Responsibilities

• Administer, configure, and maintain enterprise applications and platforms used across city departments.
• Monitor system performance, availability, and security to ensure reliable service delivery.
• Troubleshoot application and platform issues, perform root‑cause analysis, and coordinate resolution efforts.
• Support system upgrades, patches, enhancements, and integrations in collaboration with IT teams and vendors.
• Maintain documentation including system configurations, workflows, procedures, and support guides.
• Assist with user access management, permissions, and security controls in accordance with city policies.
• Provide technical support to end users, department staff, and project teams.
• Participate in application lifecycle management, including planning, testing, deployment, and post‑implementation support.
• Collaborate with stakeholders to understand operational needs and translate them into system or platform requirements.
• Ensure compliance with municipal standards, cybersecurity guidelines, and state regulations.
• Support data integrity, reporting needs, and system monitoring activities.

Skills

Systems administration

Application support

Platform management

Troubleshooting

Communication

Public-service values

Education

Bachelor’s degree in IT/CS/IS

6+ years of relevant experience in lieu of degree

Tools

SQL

Azure

AWS

ITSM tooling

Job description

Zel Technologies, LLC is recruiting for an Apps Platform Support/Systems Administrator in Virginia Beach to maintain and optimize enterprise applications and platforms supporting municipal operations. The role emphasizes stability, security, and performance, with responsibilities across configuration, troubleshooting, upgrades, and lifecycle management in a multi‑department setting.

The ideal candidate has strong experience in administration and integrations, a service‑driven mindset, and a