Apprentice - Patient Access

MaineHealth Accountable Care Organization; Conway (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking compassionate individuals for their Patient Access Department. This entry-level role is perfect for those who enjoy working with people and want to make a difference in patients' lives. As a Patient Access Apprentice, you will be the first point of contact for patients, guiding them through the registration process and ensuring a smooth admission experience. With various shifts available, this position offers flexibility and the chance to grow within a supportive environment. Join a team that values its members and provides comprehensive benefits, including a generous sign-on bonus. Your career in healthcare starts here!

Benefits

Sign-on Bonus up to $3,000

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education Programs

Well-being Resources

Qualifications

• Experience in customer service and clerical healthcare preferred.
• High school diploma or GED is preferred.

Responsibilities

• Pre-registers, registers, and admits patients to the hospital.
• Determines insurance coverage and performs pre-authorization procedures.

Skills

Customer Service

Clerical Skills

Financial Counseling

Education

High School Diploma or GED

Job description

Location: North Conway, NH
Facility: Memorial Hospital
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 22669
Date Posted: Mar 10, 2025

MaineHealth is currently hiring for positions in their Patient Access Department at Memorial Hospital in Conway, New Hampshire. These roles would support both the Emergency Department and the Admitting Department. Various shifts and schedules are available to qualified applicants. We have full-time, part-time and per diem openings available for days, nights and weekends.

MaineHealth’s Patient Access Apprentice roles are the first step of a three-tiered career path within Patient Access. We also provide shift differentials, unique committed shift bonuses, and aggressive sign on bonuses.

We are currently offering up to a $3,000 sign on bonus!

• Current MaineHealth employees not eligible for the sign on bonus. Former Team Members must be separated from MaineHealth system greater than 3 months to be eligible.
• Bonus amount prorated for part-time hires; per diem are ineligible.

If you have experience in customer service, enjoy working with people, and knowing what you do every day makes a difference in people’s health, this is an opportunity to pursue.

This opportunity is a Monday through Friday, 11 a.m. to 7:30 p.m.

The Apprentice - Patient Access role is the entry role for Patient Access and schedules, pre-registers, registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. Determines insurance coverage, eligibility and performs required pre-authorization procedures. Maintains patient care unit control for all bedded units. Provides comprehensive financial counseling and assistance. Establishes and monitors each patient’s account prior to their visit, during inpatient stays, and up to 5 days post discharge. Ensures the accuracy of the patient’s unique identification number and the demographic and financial information used to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and co-payments based on the estimate.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [emailprotected]

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.