Patient Access Apprentice - Maine Medical Center Emergency Department

MaineHealth Accountable Care Organization; Portland (ME); On-site; USD 30,000 - 50,000; Part time

Job summary

An established healthcare organization is seeking a Patient Access Apprentice to join their dynamic team in Portland, ME. This entry-level position serves as the first point of contact for patients in the Emergency Department, ensuring a welcoming and professional environment. The role involves scheduling, pre-registration, and financial counseling, making it essential for candidates to have strong clerical and customer service skills. With a commitment to supporting staff and fostering an inclusive atmosphere, this organization offers a range of benefits and opportunities for personal and professional growth. If you're ready to start your career in healthcare, this could be the perfect opportunity for you.

Benefits

Sign-on Bonus

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• High school diploma or GED preferred for this entry-level role.
• Previous clerical healthcare and customer service experience is preferred.

Responsibilities

• Schedules, pre-registers, registers, and admits patients to the hospital.
• Determines insurance coverage and performs required pre-authorization procedures.

Skills

Clerical Skills

Customer Service

Financial Counseling

Education

High School Diploma or GED

Job description

Patient Access Apprentice - Maine Medical Center Emergency Department

Location: Portland, ME
Facility: Maine Medical Center
Schedule: Part Time
Job Category: Clerical/Administrative Support
Req #: 1324
Date Posted: Jan 14, 2025

For a limited time, MaineHealth is offering up to a $4,000 Sign-on bonus for all eligible Patient Access Apprentice - Emergency Department positions.

Eligible candidates are hired (offer accepted) into a Full or Part-time position. Bonus amount prorated for Part-time hires; per diem hires are ineligible.

Current MaineHealth member employees are ineligible; former MaineHealth members are ineligible until greater than 6 months separation from employment.

Summary:
The Apprentice - Patient Access role is the entry role for Patient Access and schedules, pre-registers, registers, and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. Determines insurance coverage, eligibility, and performs required pre-authorization procedures. Maintains patient care unit control for all bedded units. Provides comprehensive financial counseling and assistance. Establishes and monitors each patient’s account prior to their visit, during inpatient stays, and up to 5 days post-discharge. Ensures the accuracy of the patient’s unique identification number and the demographic and financial information used to create an electronic bill. Informs patients of estimated financial responsibilities and collects up-front payments and co-payments based on the estimate.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous clerical healthcare and customer service experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information:
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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