Apprentice - Patient Access

MaineHealth Accountable Care Organization; Norway (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate healthcare team as an Apprentice - Patient Access, where you'll be the first point of contact for patients at a leading hospital. This entry-level role involves scheduling, pre-registering, and admitting patients, ensuring a smooth and welcoming experience. You'll play a vital role in determining insurance eligibility and providing financial counseling, all while maintaining a caring and professional demeanor. With a focus on community and support, this organization values its employees and offers benefits that cater to both personal and professional growth. If you're eager to make a difference in patient care, this is the opportunity for you.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• High school diploma or GED preferred.
• Previous clerical healthcare and customer service experience preferred.

Responsibilities

• Schedules, pre-registers, registers, and admits patients to the hospital.
• Determines insurance coverage and collects up-front payments.

Skills

Customer Service

Clerical Skills

Financial Counseling

Education

High School Diploma or GED

Job description

Location: Norway, ME
Facility: Stephens Hospital
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 807
Date Posted: Feb 16, 2025

MaineHealth Corporate

Summary

The Apprentice - Patient Access role is the entry role for Patient Access and schedules, pre-registers, registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. Determines insurance coverage, eligibility and performs required pre-authorization procedures. Maintains patient care unit control for all bedded units. Provides comprehensive financial counseling and assistance. Establishes and monitors each patient’s account prior to their visit, during inpatient stays, and up to 5 days post discharge. Ensures the accuracy of the patient’s unique identification number and the demographic and financial information used to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and co-payments based on the estimate.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous clerical healthcare and customer service experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.