Apprentice - Patient Access

MaineHealth Accountable Care Organization; North Conway (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate and detail-oriented Apprentice - Patient Access. This entry-level role is crucial as it serves as the first point of contact for patients, ensuring they feel welcomed and informed. Responsibilities include scheduling, pre-registering, and admitting patients while maintaining accurate financial records and patient information. The organization is committed to fostering a supportive environment, offering benefits that promote well-being and career growth. If you're passionate about delivering exceptional patient care and want to grow in a dynamic healthcare setting, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Previous clerical healthcare experience preferred.
• Strong customer service skills are essential.

Responsibilities

• Schedule, pre-register, register and admit patients to the hospital.
• Determine insurance coverage and perform pre-authorization procedures.

Skills

Customer Service

Clerical Skills

Financial Counseling

Education

High School Diploma or GED

Job description

Location: North Conway, NH
Facility: Memorial Hospital
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 19518
Date Posted: Feb 6, 2025

Summary:

The Apprentice - Patient Access role is the entry role for Patient Access and schedules, pre-registers, registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. Determines insurance coverage, eligibility and performs required pre-authorization procedures. Maintains patient care unit control for all bedded units. Provides comprehensive financial counseling and assistance. Establishes and monitors each patient’s account prior to their visit, during inpatient stays, and up to 5 days post discharge. Ensures the accuracy of the patient’s unique identification number and the demographic and financial information used to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and co-payments based on the estimate.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information:

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [emailprotected].

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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