Apprentice - Patient Access - Emergency Department

MaineHealth Accountable Care Organization; North Conway (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as an Apprentice in the Patient Access Emergency Department. This role is vital as the first point of contact for patients, requiring exceptional customer service and clerical skills. You will ensure accurate patient registration, verify insurance, and assist patients with special needs, all while adhering to established protocols. This position offers a supportive environment where your contributions will make a significant impact on patient care. If you are adaptable and eager to grow in the healthcare field, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education Programs

Well-being Resources

Qualifications

• Exceptional customer service skills in patient interactions.
• Previous clerical healthcare and customer service experience preferred.

Responsibilities

• Complete and accurate patient registration and insurance verification.
• Assist with accommodations for patients with special needs.

Skills

Customer Service Skills

Clerical Skills

Flexibility

Adaptability

Education

High School Diploma or GED

Job description

Apprentice - Patient Access - Emergency Department

Location: North Conway, NH
Facility: Memorial Hospital
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 19117
Date Posted: Feb 3, 2025

Summary:

The Apprentice - Patient Access – Emergency Department – role is the initial contact for patients with Memorial Hospital, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information:
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [emailprotected].

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Join our Talent Network so we can keep you updated about upcoming events, system updates, and jobs that match what you're looking for.