Apprentice - Patient Access - Emergency Dept - MMC BID SAN

MaineHealth Accountable Care Organization; Biddeford (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as an Apprentice in Patient Access for the Emergency Department. This role is vital as the initial contact for patients, requiring exceptional customer service skills and attention to detail. You will be responsible for accurate patient registration, insurance verification, and ensuring a smooth flow of clinical and administrative tasks. The organization values its team members and offers a supportive environment for growth and development. If you're adaptable and eager to contribute to a team that prioritizes patient care, this is the perfect opportunity for you to build a rewarding career in healthcare.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Exceptional customer service skills required for patient interactions.
• Previous clerical healthcare and customer service experience preferred.

Responsibilities

• Complete and accurate patient registration and insurance verification.
• Assist with accommodations for patients with special needs.

Skills

Customer Service Skills

Clerical Skills

Adaptability

Education

High School Diploma or GED

Job description

Apprentice - Patient Access - Emergency Dept - MMC BID SAN

Clerical/Administrative Support
Req #: 17507

Summary:

The Apprentice - Patient Access – Emergency Department – MMC BID SAN role is the initial contact for patients with Southern Maine Medical Center, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous clerical healthcare and customer service experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [emailprotected]

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.