Appraisal-Focused Vehicle Condition Specialist

CarMax; Burbank (CA); On-site; USD 58,454,000 - 93,412,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Holiday premium pay

Job summary

CarMax is hiring a Vehicle Condition Assessor in Burbank to accurately document vehicle conditions for appraisals and support wholesale operations. You will image vehicles, confirm appraisal details, and assist with inventory and onboarding to ensure smooth showroom and lot activity.

The role emphasizes customer service, cross-department collaboration, and adherence to standardized processes in a fast-paced environment.

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed and physical ability for walking, bending, kneeling, and standing for extended periods.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Record keeping

Communication skills

Multi-tasking

Outdoor work

Flexibility

Job description

CarMax is hiring a Vehicle Condition Assessor in Burbank to accurately document vehicle conditions for appraisals and support wholesale operations. You will image vehicles, confirm appraisal details, and assist with inventory and onboarding to ensure smooth showroom and lot activity.

The role emphasizes customer service, cross-department collaboration, and adherence to standardized processes in a fast-paced environment.