Vehicle Condition Auditor & Appraisal Support

CarMax; Gaithersburg (MD); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax is hiring a Vehicle Condition Assessor to accurately document cosmetic and mechanical vehicle conditions for appraisals. You will help with lot merchandising, imaging, and wholesale operations, ensuring quality and transparency in inventory processes.

The role requires strong attention to detail, excellent customer service, and the ability to work outdoors in varying weather. Candidate must be flexible for nights, weekends, and holidays as needed.

Qualifications

• Ability to deliver exceptional customer service across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed; physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation

Communication

Multi-tasking

Driver's license

Outdoor work

Flexible schedule

Professional appearance

Job description

CarMax is hiring a Vehicle Condition Assessor to accurately document cosmetic and mechanical vehicle conditions for appraisals. You will help with lot merchandising, imaging, and wholesale operations, ensuring quality and transparency in inventory processes.

The role requires strong attention to detail, excellent customer service, and the ability to work outdoors in varying weather. Candidate must be flexible for nights, weekends, and holidays as needed.