Vehicle Condition & Appraisal Specialist

CarMax Business Services; Burbank (CA); On-site; USD 58,454,000 - 93,412,000; Full time

Benefits offered by this job

Benefits package

Job summary

CarMax, the way your career should be! CarMax is seeking a Vehicle Condition Assessor in Burbank to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations.

You will collaborate with Buyers and Purchasing Managers, perform high-quality vehicle imaging, and help with lot merchandising while adhering to EH&S standards. This role requires flexibility to work outdoors in varying weather, with an emphasis on customer service,

Qualifications

• Provide exceptional customer service and collaborate across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication skills for internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays; physical ability for walking, bending, kneeling, and standing.
• Commitment to CarMax policies and appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation

Communication

Multi-tasking

Valid driver’s license

Job description

CarMax, the way your career should be! CarMax is seeking a Vehicle Condition Assessor in Burbank to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations.

You will collaborate with Buyers and Purchasing Managers, perform high-quality vehicle imaging, and help with lot merchandising while adhering to EH&S standards. This role requires flexibility to work outdoors in varying weather, with an emphasis on customer service,