Appointment-Setting Pro – On-Site, Performance Pay

JP Carroll Roofing; Bloomfield (CT); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Paid Time Off

Life and AD&D coverage

Opportunities for growth

Résumé du poste

JP Carroll Roofing is seeking a Scheduling Specialist to join our growing contact center team in a high-performance environment. The role blends inbound and outbound calls, chats, and emails from warm leads with a strong outbound follow-up component to secure high-quality appointments.

We reward performance with competitive hourly pay and uncapped commission, plus training and growth opportunities in a hands-on, on-site setting.

Qualifications

• Prior experience in a call center, customer service, inside sales, or appointment-setting role.
• Strong phone presence with the ability to influence, persuade, and guide conversations.
• Comfort handling high call volumes while maintaining accuracy and professionalism.
• Ability to balance service mindset with performance-driven goals.
• Coachable, accountable, and motivated by metrics and incentives.
• Experience using CRM and phone systems (or willingness to learn quickly).
• Reliable, team-oriented, and comfortable working on-site.
• Ability to remain seated for extended periods (up to 8 hours).
• Frequent, repetitive keyboard/mouse/headset use and ability to hear conversations in a noisy office.
• Clear speech and active listening in English.
• Visual acuity to read information on a screen.
• Occasional lifting up to 10–15 lbs.

Responsabilités

• Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads
• Convert inbound inquiries into scheduled appointments for roofing and other home services
• Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion
• Build rapport quickly with homeowners and clearly explain next steps and expectations
• Ensure appointments are set with all decision-makers whenever possible
• Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9)
• Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations
• Collaborate closely with teammates and team leads in a structured, on-site call center environment
• Participate in ongoing coaching and training as you ramp up in the role
• First 30 days: Learn the business, systems, scripts, and gain confidence handling calls
• By 60 days: Independently set quality appointments across service lines with reduced supervision
• Additional duties as assigned

Connaissances

Call center experience

Phone presence

CRM literacy

Active listening

Persuasion

Team collaboration

Outils

Five9

ServiceTitan

CRM software

Description du poste

JP Carroll Roofing is seeking a Scheduling Specialist to join our growing contact center team in a high-performance environment. The role blends inbound and outbound calls, chats, and emails from warm leads with a strong outbound follow-up component to secure high-quality appointments.

We reward performance with competitive hourly pay and uncapped commission, plus training and growth opportunities in a hands-on, on-site setting.