Appointment-Driven Contact Center Specialist (On-Site)

Findlay Roofing; Marietta (GA); Presencial; USD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) with company match

Paid time off

Life and AD&D coverage

Performance bonuses

Resumo da oferta

Findlay Roofing in the Atlanta metro area seeks a driven Contact Center Representative to handle inbound and outbound calls, chats, and emails from warm leads, converting conversations into high-quality appointments for roofing and home services.

The role emphasizes performance metrics, reliable customer service, and on-site collaboration in a structured call center. Growth opportunities and a strong earning potential are offered.

Qualificações

• Prior experience in a call center, customer service, inside sales, or appointment-setting role.
• Strong phone presence with the ability to influence, persuade, and guide conversations.
• Comfort handling high call volumes while maintaining accuracy and professionalism.
• Experience using CRM and phone systems (or willingness to learn quickly).

Responsabilidades

• Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads.
• Convert inbound inquiries into scheduled appointments for roofing and other home services.
• Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion.
• Build rapport quickly with homeowners and clearly explain next steps and expectations.
• Ensure appointments are set with all decision-makers whenever possible.
• Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9).
• Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations.
• Collaborate closely with teammates and team leads in a structured, on-site call center environment.
• Participate in ongoing coaching and training as you ramp up in the role.
• First 30 days: Learn the business, systems, scripts, and gain confidence handling calls.
• By 60 days: Independently set quality appointments across service lines with reduced supervision.

Conhecimentos

Call center experience

Strong phone presence

CRM proficiency

On-site teamwork

ServiceTitan and Five9 familiarity

Ferramentas

ServiceTitan

Five9

Descrição da oferta de emprego

Findlay Roofing in the Atlanta metro area seeks a driven Contact Center Representative to handle inbound and outbound calls, chats, and emails from warm leads, converting conversations into high-quality appointments for roofing and home services.

The role emphasizes performance metrics, reliable customer service, and on-site collaboration in a structured call center. Growth opportunities and a strong earning potential are offered.