Appointment Setter | Inside Sales

BATH MAKEOVER BY SHUGARMAN'S, INC.; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company-provided equipment

Internet stipend

8 paid holidays per year

Up to 80 hours of vacation accrued ann

40 hours of sick time per year

401(k) eligibility after 90 days

Medical insurance with the company 50%

Dental, vision, life insurance, HSA, F

Ongoing coaching and professional

Opportunities for career growth

Job summary

Shugarman's Bath is a fast-growing bathroom remodeling company seeking a results-driven Appointment Setter to be the first real conversation with homeowners. This remote, full-time role offers a guaranteed base with uncapped performance-based incentives and a defined path to higher earnings as you book more demos for Design Consultants.

You’ll make 100+ calls daily, qualify leads, and drive appointment bookings while collaborating with a supportive team.

Qualifications

• Experience in inside sales or appointment setting or performance-driven roles.
• Confident, professional phone presence and ability to build rapport quickly.
• Strong discovery skills and ability to ask thoughtful questions instead of scripts.
• Confidence handling objections and moving conversations toward next step.
• Competitive, goal-oriented mindset with motivation to achieve measurable results.
• Resilience to handle rejection and remain confident for the next opportunity.
• Strong accountability, reliability, and follow-through.
• Coachable mindset and ability to turn feedback into action.
• Ability to stay focused, productive, and self-motivated in a remote environment.
• Reliable high-speed internet and quiet workspace.

Responsibilities

• Make 100+ outbound calls daily to homeowners who requested information and handle inbound calls as needed.
• Convert leads into qualified appointments for Design Consultants.
• Ask strong discovery questions to understand each homeowner's project, needs, motivation, and timeline.
• Build value in the consultation and confidently ask for the appointment.
• Navigate questions and objections while maintaining a positive customer experience.
• Follow up with leads via phone, text, and email; re-engage opportunities to book appointments.
• Maintain accurate customer information and detailed notes in the CRM.
• Work toward defined appointment-setting goals and KPIs.
• Use coaching, scorecards, and performance data to improve.

Skills

Inside sales

Appointment setting

Outbound sales

Phone presence

Discovery skills

Objection handling

CRM proficiency

Remote work

Tools

CRM software

Job description

Appointment Setter | Inside SalesRemote | Full-Time | Base Pay + Uncapped Performance-Based IncentivesYear-one earnings: $60,000 to $85,000+ for strong performers. A defined path to $100,000+A guaranteed base, uncapped pay for every demo above the monthly minimum, and opportunities for growth. The more you produce, the more you earn.As an Appointment Setter, you're the first real conversation a homeowner has with Shugarman's Bath. You'll connect with people who already raised their hand about remodeling their bathroom, find out what matters to them, build value in the consultation, work through hesitation, and earn the appointment. When you do it well, our Design Consultants walk in with a stronger shot at the sale, and you get paid for it.We work remotely, but we operate as a team. We share wins, compete, coach each other, and push each other to get better. If you're sales-driven, competitive, coachable, comfortable on the phone all day, and want your paycheck to reflect your results, we want to hear from you.

Compensation

• $22/hour guaranteed base
• Uncapped demo pay for every demo above your monthly minimum
• Monthly team bonuses and daily spiffs
• Three levels to grow through, with base up to $30/hour, and a clear path to $100,000+ for top performers

This is a high-volume phone role, and that's the opportunity. You'll make 100+ calls a day, and every call is another chance to book a demo. Every demo above the minimum puts more money in your pocket. You don't need to have done this before. If that math excites you and you're ready to learn, we'll coach you on the rest.

What You'll Do

• Make 100+ outbound calls a day to homeowners who requested information, and handle inbound calls as needed
• Convert new and existing leads into qualified appointments for our Design Consultants
• Ask strong discovery questions to understand each homeowner's project, needs, motivation, and timeline
• Build value in the consultation and confidently ask for the appointment
• Navigate questions, hesitation, and objections while maintaining a positive customer experience
• Follow up consistently with leads through phone, text, and email
• Re-engage previous opportunities and turn renewed interest into appointments
• Maintain accurate customer information and detailed notes in our CRM
• Work toward clearly defined appointment-setting goals and performance KPIs
• Use call coaching, scorecards, and performance data to keep improving
• Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation.

What We're Looking For

• Experience in inside sales, appointment setting, outbound sales or another performance-driven role (strongly preferred)
• A confident, professional phone presence and the ability to build rapport quickly
• Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
• Confidence handling objections and moving conversations toward a clear next step
• A competitive, goal-oriented mindset and motivation to achieve measurable results
• Resilience, the ability to hear "no" and bring the same confidence to the next opportunity
• Strong accountability, reliability, and follow-through
• A coachable mindset and the ability to quickly turn feedback into action
• The ability to stay focused, productive, and self-motivated in a remote environment
• A reliable high-speed internet connection and a quiet, professional workspace
• Strong computer skills with the ability to quickly learn and navigate CRM and communication systems

Schedule

Full-time and remote, with a set weekly schedule. We're hiring for two shifts (Pacific Time):

• Monday to Friday, 10:45 AM to 7:15 PM
• Tuesday to Saturday, 8:45 AM to 5:15 PM

Please note which shift you're applying for.

Benefits & Perks

• Company-provided equipment
• Internet stipend
• 8 paid holidays per year
• Up to 80 hours of vacation accrued annually
• 40 hours of sick time per year
• 401(k) eligibility after 90 days
• Medical insurance with the company contributing 50% toward the base plan premium
• Additional benefit options including dental, vision, life insurance, HSA, and FSA
• Ongoing coaching and professional development
• Opportunities for career growth

About Shugarman's Bath

Shugarman's Bath is a fast growing Southern California bathroom remodeling company specializing in shower and tub transformations. We're proud to have been voted San Diego's Best Kitchen & Bath Remodeler by San Diego Union-Tribune readers for five consecutive years.

Our Scheduling team is an important part of our sales process and is often the first live interaction a homeowner has with our company. That first conversation matters. Our team builds trust, uncovers what the homeowner needs, creates value in the consultation, and sets our Design Consultants up for a successful in-home appointment.

We value accountability, teamwork, continuous improvement, and people who take pride in producing great results.

Ready to Join Us?

If you're confident on the phone, motivated by goals, and want to be part of a team where strong performance creates greater earning opportunities, we'd like to meet you.

DISCLAIMER & PRE-EMPLOYMENT REQUIREMENTS

As part of our hiring process, candidates will be required to complete aptitude and personality testing. The successful candidate will also be subject to a pre-employment background check.

At Shugarman's Bath we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.