Call Center Representative - San Diego

BCI Acrylic Inc.; San Diego (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Commission/bonuses

Job summary

California Bathrooms is hiring a Call Center Service Associate in San Diego to turn homeowners into scheduled appointments for our sales team.

You’ll handle inbound calls, qualify leads, and follow a defined process to provide a first-class customer experience. This role offers hourly pay with commission-based bonuses for performance-minded individuals.

Qualifications

• Excellent phone demeanor with professional communication.
• Organized, detail oriented, and reliable under pressure.
• Comfortable asking for appointments and handling objections.
• Able to follow defined scripts and CRM processes.

Responsibilities

• Answer inbound calls from homeowners.
• Call new leads quickly after receipt.
• Ask questions to determine remodeling needs.
• Educate homeowners about California Bathrooms and services.
• Schedule qualified in-home appointments for the sales team.
• Confirm upcoming appointments.
• Follow up with leads who haven't scheduled yet.
• Rehash older leads and previous opportunities.
• Maintain notes and lead status in the CRM.
• Adhere to call scripts and lead-setting procedures.
• Coordinate with sales and management when issues arise.
• Provide a first-class customer experience from the initial call.

Skills

Phone communication

Organization

Sales-driven

Dependability

CRM proficiency

Follow processes

Lead qualification

Tools

CRM software

Job description

Call Center Service Associate - $22–$30/Hour + Commission

California Bathrooms is hiring a Call Center Service Associate to join our growing San Diego team.

We are an established, multi-million-dollar bathroom remodeling company completing hundreds of projects each year. We invest heavily in marketing and generate a steady flow of homeowners interested in remodeling their bathrooms.

We are looking for someone who is great on the phone, highly organized, competitive, dependable and comfortable asking for the appointment.

This is not a traditional customer-service-only position.

Your job is to provide an excellent first experience for homeowners while turning qualified leads and previous opportunities into scheduled appointments for our sales team.

Compensation

$22–$30 per hour, depending on experience

PLUS commission/bonuses for:

• Qualified appointments set

• Appointments that are held and demonstrated

• Rehashed appointments generated from previous leads and unsold opportunities

Strong performers have the ability to earn significantly more than their hourly base through commissions and bonuses.

What You'll Do

You will be one of the first people homeowners speak with when they contact California Bathrooms.

Your responsibilities will include:

• Answering inbound calls from homeowners

• Calling new leads quickly after they are received

• Asking questions to understand the homeowner's remodeling needs

• Educating homeowners about California Bathrooms and our remodeling services

• Scheduling qualified in-home appointments for our sales team

• Confirming upcoming appointments

• Following up with leads who haven't scheduled yet

• Rehashing older leads and previous opportunities

• Rescheduling canceled or missed appointments

• Maintaining accurate notes and lead status inside our CRM

• Following established call scripts and lead-setting procedures

• Communicating with sales and management when issues arise

• Providing a professional, first-class customer experience from the first phone call

What We're Looking For

We're looking for someone who is comfortable talking with people and isn't afraid to pick up the phone.

The right person is:

• Confident and professional on the phone

• Friendly without sounding scripted

• Comfortable asking questions and guiding a conversation

• Comfortable asking homeowners to schedule an appointment

• Persistent without being pushy

• Competitive and motivated by performance incentives

• Extremely dependable

• Organized and detail-oriented

• Able to follow a defined process

• Comfortable working inside a CRM

• Able to manage multiple leads and follow-ups throughout the day

• Coachable and willing to improve

Experience We'd Like to See

Previous experience in one or more of the following is preferred:

• Call center

• Appointment setting

• Inside sales

• Home improvement

• Remodeling

• HVAC

• Roofing

• Solar

• Windows

• Plumbing

• Real estate

• Automotive sales/service

• Customer service

Home improvement experience is a plus but is not required.

If you're excellent on the phone and know how to build rapport, follow a process and ask for an appointment, we can teach you the bathroom remodeling business.

What Success Looks Like

We measure performance.

You'll know exactly what's expected of you, including:

• Speed-to-lead

• Contact rate

• Appointment-set rate

• Appointment confirmation rate

• Held appointments

• Rehashed appointments

• Follow-up activity

• CRM accuracy

• Call quality

We don't believe in leaving employees guessing about whether they're performing well.

Why California Bathrooms?

Steady lead flow.
We invest heavily in marketing and generate leads from multiple sources.

Performance is rewarded.
Your compensation isn't limited to your hourly wage. Strong appointment setters can earn additional income through commissions and bonuses.

Professional systems.
We use established processes, CRM systems, call tracking and performance reporting to help our team succeed.

Training.
We'll teach you our products, customer experience standards and appointment-setting process.

Opportunity to grow.
As the company grows, strong performers will have opportunities to advance into senior call center, sales support, training and management positions.

A company that cares about the customer experience.
We believe the homeowner's experience starts with the very first phone call.

Schedule

Full-time position.

Availability during normal business hours is required, with occasional flexibility based on lead volume and customer needs.

Location

San Diego, California

We Are Hiring Immediately

We need someone who can join the team quickly and begin contributing.

If you're confident on the phone, competitive, organized and enjoy turning conversations into appointments, we'd like to hear from you.