Call Center Representative - San Diego

Bath Concepts Independent Dealers; San Diego (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Commission bonuses

Job summary

California Bathrooms is hiring a Call Center Service Associate to join our San Diego team. You’ll be the first contact for homeowners, turning inquiries into qualified appointments for our sales team.

We offer $22–$30 per hour plus commissions. You’ll be evaluated on speed-to-lead, appointment rate and CRM accuracy, with opportunities for bonuses based on performance. Training provided.

Qualifications

• Experience in call center or appointment setting environments.
• Comfortable guiding conversations and asking questions to uncover remodeling needs.
• Able to follow scripts and lead-generation processes.
• Experience with CRM and lead-tracking systems is a plus.

Responsibilities

• Answer inbound homeowner calls.
• Call new leads after receipt and qualify them.
• Schedule qualified in-home appointments for sales team.
• Confirm and reschedule appointments as needed.
• Maintain accurate notes in CRM and keep lead status updated.
• Follow call scripts and lead-setting procedures.
• Communicate with sales and management about issues.

Skills

Call center

Appointment setting

Inside sales

CRM

Customer service

Detail-oriented

Organized

Phone skills

Coachable

Tools

CRM

Job description

Call Center Service Associate - $22–$30/Hour + Commission

California Bathrooms is hiring a Call Center Service Associate to join our growing San Diego team.

We are an established, multi-million-dollar bathroom remodeling company completing hundreds of projects each year. We invest heavily in marketing and generate a steady flow of homeowners interested in remodeling their bathrooms.

We are looking for someone who is great on the phone, highly organized, competitive, dependable and comfortable asking for the appointment.

This is not a traditional customer-service-only position.

Your job is to provide an excellent first experience for homeowners while turning qualified leads and previous opportunities into scheduled appointments for our sales team.

Compensation

$22–$30 per hour, depending on experience

PLUS commission/bonuses for:

• Qualified appointments set
• Appointments that are held and demonstrated
• Rehashed appointments generated from previous leads and unsold opportunities

Strong performers have the ability to earn significantly more than their hourly base through commissions and bonuses.

What You’ll Do

You will be one of the first people homeowners speak with when they contact California Bathrooms.

Your responsibilities will include:

• Answering inbound calls from homeowners
• Calling new leads quickly after they are received
• Asking questions to understand the homeowner's remodeling needs
• Educating homeowners about California Bathrooms and our remodeling services
• Scheduling qualified in-home appointments for our sales team
• Confirming upcoming appointments
• Following up with leads who haven't scheduled yet
• Rehashing older leads and previous opportunities
• Rescheduling canceled or missed appointments
• Maintaining accurate notes and lead status inside our CRM
• Following established call scripts and lead-setting procedures
• Communicating with sales and management when issues arise
• Providing a professional, first-class customer experience from the first phone call

What We’re Looking For

We’re looking for someone who is comfortable talking with people and isn’t afraid to pick up the phone.

The right person is:

• Confident and professional on the phone
• Friendly without sounding scripted
• Comfortable asking questions and guiding a conversation
• Comfortable asking homeowners to schedule an appointment
• Persistent without being pushy
• Competitive and motivated by performance incentives
• Extremely dependable
• Organized and detail-oriented
• Able to follow a defined process
• Comfortable working inside a CRM
• Able to manage multiple leads and follow-ups throughout the day
• Coachable and willing to improve

Experience We’d Like to See

Previous experience in one or more of the following is preferred:

• Call center
• Appointment setting
• Inside sales
• Home improvement
• Remodeling
• HVAC
• Roofing
• Solar
• Windows
• Plumbing
• Real estate
• Automotive sales/service
• Customer service

Home improvement experience is a plus but is not required.

If you’re excellent on the phone and know how to build rapport, follow a process and ask for an appointment, we can teach you the bathroom remodeling business.

What Success Looks Like

We measure performance.

You’ll know exactly what’s expected of you, including:

• Speed-to-lead
• Contact rate
• Appointment-set rate
• Appointment confirmation rate
• Held appointments
• Rehashed appointments
• Follow-up activity
• CRM accuracy
• Call quality

We don’t believe in leaving employees guessing about whether they’re performing well.

Why California Bathrooms?

Steady lead flow.

We invest heavily in marketing and generate leads from multiple sources.

Performance is rewarded.

Your compensation isn’t limited to your hourly wage. Strong appointment setters can earn additional income through commissions and bonuses.

Professional systems.

We use established processes, CRM systems, call tracking and performance reporting to help our team succeed.

Training.

We’ll teach you our products, customer experience standards and appointment-setting process.

Opportunity to grow.

As the company grows, strong performers will have opportunities to advance into senior call center, sales support, training and management positions.

A Company That Cares About The Customer Experience.

We believe the homeowner’s experience starts with the very first phone call.

Schedule

Full-time position.

Availability during normal business hours is required, with occasional flexibility based on lead volume and customer needs.

Location

San Diego, California

We Are Hiring Immediately

We need someone who can join the team quickly and begin contributing.

If you’re confident on the phone, competitive, organized and enjoy turning conversations into appointments, we’d like to hear from you.