Appointment Setter - Home Improvement (Paid Training)

Bath Concepts Independent Dealers; Berlin (CT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid training

Career advancement

Full-time and part-time roles

Job summary

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our growing team. You will handle inbound and outbound calls, schedule qualified appointments for our sales team, and maintain accurate customer information in our CRM.

The role emphasizes friendly, professional communication, ability to overcome objections, and a positive, team-oriented attitude. We offer paid training, performance-based bonuses, and opportunities for career advancement in a

Qualifications

• Excellent communication and customer service skills.
• Previous call center, telemarketing, inside sales, or appointment setting experience preferred.
• Comfortable speaking with customers over the phone throughout the day.
• Strong organizational and computer skills.
• High school diploma or equivalent preferred.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adapt conversations to meet customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes of all customer interactions.
• Assist with lead management and reporting.

Skills

Communication skills

Customer service

Objection handling

Phone etiquette

Education

High school diploma

Tools

CRM software

Job description

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our growing team. You will handle inbound and outbound calls, schedule qualified appointments for our sales team, and maintain accurate customer information in our CRM.

The role emphasizes friendly, professional communication, ability to overcome objections, and a positive, team-oriented attitude. We offer paid training, performance-based bonuses, and opportunities for career advancement in a