Home Improvement Call Center Agent | Appointment Setter

Bath Concepts Independent Dealers; New Haven (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career advancement

Team environment

Full-time/Part-time options

Job summary

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our growing team. You will engage with homeowners by phone, schedule in-home consultations, and maintain accurate customer information in our CRM system.

Join a fast-growing home improvement company offering competitive hourly pay, paid training, and opportunities for advancement in a supportive team environment. Both full-time and part-time positions are available.

Qualifications

• Excellent communication and customer service skills.
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred.
• Comfortable speaking with customers over the phone throughout the day.
• Strong organizational and computer skills.
• Ability to overcome objections and build customer confidence.
• Positive attitude and self-motivated work ethic.
• High school diploma or equivalent preferred.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adjust conversations to meet individual customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes and records of all customer interactions.
• Assist with lead management and reporting.

Skills

Excellent communication

Customer service

Call center experience

Phone communication

Organizational skills

Computer skills

Objection handling

Positive attitude

Education

High school diploma or equivalent

Job description

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our growing team. You will engage with homeowners by phone, schedule in-home consultations, and maintain accurate customer information in our CRM system.

Join a fast-growing home improvement company offering competitive hourly pay, paid training, and opportunities for advancement in a supportive team environment. Both full-time and part-time positions are available.