Home Improvement Appointment Setter

Bath Concepts Independent Dealers; Hartford (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

Team-oriented environment

Job summary

NuFace Home Improvements is seeking a motivated Call Center Representative to join our Berlin, CT team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate CRM records.

The role involves handling inbound inquiries, supporting marketing responses, and contributing to a high-energy, customer-focused environment with opportunities for training and advancement.

Qualifications

• Strong communication and customer service background.
• Experience in call center, telemarketing, inside sales, or appointment setting preferred.
• Comfortable speaking with customers over the phone.
• Proficient in organization and computer skills.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adjust conversations to meet individual customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes and records of all customer interactions.
• Assist with lead management and reporting.

Skills

Communication skills

Customer service

Call center experience

Organizational skills

Computer skills

Sales/appointment setting

Education

High school diploma

Tools

CRM software

Job description

NuFace Home Improvements is seeking a motivated Call Center Representative to join our Berlin, CT team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate CRM records.

The role involves handling inbound inquiries, supporting marketing responses, and contributing to a high-energy, customer-focused environment with opportunities for training and advancement.