Home Improvement Call Center Specialist: Appointment Setter

BCI Acrylic, Inc.; New Britain (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid training

Career growth

Team environment

Full-time and part-time

Job summary

NuFace Home Improvements is looking for a motivated Call Center Representative to join our Berlin, CT team. You will talk with homeowners on the phone, schedule qualified appointments for the sales team, and maintain accurate customer information in our CRM system.

In this fast-growing company, you will handle inbound inquiries, build rapport, overcome objections, and contribute to a positive, team-oriented work environment.

Qualifications

• Excellent communication and customer service skills.
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred.
• Comfortable speaking with customers over the phone throughout the day.

Responsibilities

• Contact homeowners and present company services using a proven script
• Build rapport and adjust conversations to meet individual customer needs
• Answer questions and address objections professionally
• Schedule and confirm appointments for in-home consultations
• Enter and update customer information accurately in the CRM system
• Coordinate appointments with sales representatives and canvassing teams
• Conduct quality assurance and follow-up calls
• Answer inbound calls from prospective customers responding to advertisements
• Maintain detailed notes and records of all customer interactions
• Assist with lead management and reporting

Skills

Communication

Customer service

Call center

Organizational skills

Objection handling

Phone sales

Education

High school diploma or equivalent

Tools

CRM software

Job description

NuFace Home Improvements is looking for a motivated Call Center Representative to join our Berlin, CT team. You will talk with homeowners on the phone, schedule qualified appointments for the sales team, and maintain accurate customer information in our CRM system.

In this fast-growing company, you will handle inbound inquiries, build rapport, overcome objections, and contribute to a positive, team-oriented work environment.