Appointment Setter - Call Center with Bonuses & Growth

BCI Acrylic, Inc.; Middletown (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Paid training

Career advancement opportunities

Team-oriented environment

Both full-time and part-time options

Job summary

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate customer records.

This role emphasizes excellent service, strong communication, and efficient CRM use. The position offers competitive hourly pay with bonuses, paid training, and opportunities for career growth in a fast-growing home improvement company.

Qualifications

• Excellent communication and customer service skills.
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred.
• Comfortable speaking with customers over the phone throughout the day.
• Strong organizational and computer skills.
• Ability to overcome objections and build customer confidence.
• Positive attitude and self-motivated work ethic.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adjust conversations to meet individual customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes and records of all customer interactions.
• Assist with lead management and reporting.

Skills

Excellent communication

Customer service

Appointment setting

Organizational skills

Computer skills

Phone etiquette

Ability to overcome objections

Education

High school diploma or equivalent

Job description

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate customer records.

This role emphasizes excellent service, strong communication, and efficient CRM use. The position offers competitive hourly pay with bonuses, paid training, and opportunities for career growth in a fast-growing home improvement company.