Appointment Setter - Customer Service Specialist

Calm Water and Bath; Cherry Hill Township (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid time off (PTO)

Bonus structure

Growth opportunities

Mentor/Apprentice program

Job summary

Calm Water & Bath in Cherry Hill Township, NJ is hiring a full-time Appointment Setter - Customer Service Specialist. You will engage homeowners, guide conversations toward scheduling in-home consultations, and maintain a high-volume outbound dialing pace to drive qualified appointments.

The role requires organizing schedules within 72 hours, a positive attitude, and the ability to work evenings and weekends with a flexible schedule. PTO, bonuses, and growth opportunities are offered.

Qualifications

• Experience engaging homeowners as the first point of contact.
• Ability to manage a high-volume outbound calling pace.
• Strong communication and rapport-building skills.

Responsibilities

• Schedule in-home consultations by guiding conversations through calls.
• Maintain a fast pace of calls with a target of 250 dials per day.
• Set at least 4 qualified appointments daily within 72 hours.

Skills

Customer engagement

Phone prospecting

Communication

Appointment setting

Job description

Calm Water & Bath is hiring a full-time Appointment Setter - Customer Service Specialist in Cherry Hill Township, NJ. This opportunity is perfect for motivated individuals who are ready to succeed.

Choosing Calm Water & Bath means becoming part of a company that invests in your success from day one. We offer pay between $40,000 to $70,000 per year, plus bonuses. Additionally, you'll enjoy benefits that truly make a difference:

• Paid time off (PTO)
• Bonus structure
• Growth opportunities
• Mentor/Apprentice program

WHAT'S YOUR DAY LIKE?

You engage with homeowners in a confident, upbeat manner, managing a steady flow of outgoing calls while guiding conversations toward scheduling in-home consultations. You maintain a fast pace, consistently reaching 250 dials per day, and work with purpose to set at least 4 qualified appointments daily. You stay organized, ensure appointments are scheduled within 72 hours, and take pride in being the first positive interaction a homeowner has with the company.

We're looking for someone who can work evening and weekend shifts:

• Monday through Thursday: 3 pm - 8 pm
• Friday: 3 pm - 6 pm
• Saturday/Sunday 10 am - 4 pm

WHO ARE WE?

At Calm Water & Bath, we hold one fundamental belief: meaningful work flourishes in an environment characterized by tranquility, clarity, and authentic support. Our team goes beyond being just remodelers; we are collaborators focused on enhancing comfort and improving everyday experiences. We value mentorship, encourage open communication, and foster a culture of continuous improvement. Your personal and professional development is a priority here. When you become part of our team, you're joining a group committed to purposeful work within a framework of trust and respect.

WHAT'S NEEDED FROM AN APPOINTMENT SETTER - CUSTOMER SERVICE SPECIALIST?

• Ability to confidently engage with homeowners as the first point of contact, building trust and setting the stage for a successful sales experience
• Enthusiastic