Appointment Setter - Call Center Representative

Calm Water and Bath; Cherry Hill Township (NJ); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

PTO

Bonuses

Growth opportunities

Mentor/apprentice program

Job summary

Calm Water and Bath is hiring a full-time or part-time Appointment Setter - Call Center Representative in a hybrid remote/in-office role in New Jersey. You’ll earn $40,000–$70,000 per year with various pay structures, a hybrid schedule, and an excellent benefits package including PTO, bonuses, growth opportunities, and a mentor/apprentice program.

Preferred candidates have call center, appointment-setting, or customer service experience, strong communication skills, and comfort with CRM systems.

Qualifications

• Experience in call center, appointment-setting, or customer service.
• Ability to follow established processes while staying personable.
• Home improvement exposure is a plus.

Responsibilities

• Make calls, send texts and emails to homeowners.
• Qualify leads and schedule in-home consultations.
• Follow up to confirm appointments and document details in CRM.

Skills

Calm demeanor

Verbal communication

Written communication

CRM proficiency

Tools

CRM systems

Job description

Keep reading to learn more about this hybrid remote/in-office position!

As our full-time or part-time Appointment Setter - Call Center Representative, you'll earn competitive pay ranging from $40,000–$70,000 per year, with hourly, salary, and base + commission structures available. You'll also enjoy a hybrid work schedule and our excellent benefits package, including:

• Paid time off (PTO)
• Bonuses
• Growth opportunities
• Mentor/apprentice program

WHAT WE'RE ALL ABOUT

At Calm Water & Bath, we remodel bathrooms to promote daily tranquility. Our work enhances comfort, safety, and peace of mind in a space where each day begins and ends. We empower our team through mentorship and respectful leadership in a supportive environment where everyone feels valued and inspired. We believe in creating meaningful, human-centered work that fosters growth, upholds calmness, and integrates purpose into everything we do.

Why here (and not the place down the road):

• Purpose beyond the paycheck - Your work creates daily peace of mind for homeowners.
• People-first culture - No chaos or fear-based leadership. We prize emotional intelligence, clarity, and respect.
• Real growth - We're scaling; you'll have room to learn, lead, evolve, and ultimately rise to your greatest potential.
• Community impact - Help South Jersey homeowners feel safe, supported, and proud of their homes.
• Great people, great energy - Kind, driven, growth-minded teammates who protect a healthy environment.

WHAT WE'RE LOOKING FOR

Preferred qualifications include prior call center, appointment‑setting, or customer service experience, and home improvement exposure is a plus. Does that sound like you? If so, and you meet the following criteria, we want you as our full-time or part-time Appointment Setter - Call Center Representative!

• Calm and professional demeanor
• Strong verbal and written communication skills
• Comfortable with phone, text, email, and CRM systems
• Ability to follow established processes while staying personable

We're looking for someone dependable, empathetic, and focused on delivering a supportive first impression.

DAY-TO-DAY

This hybrid remote/in-office position offers full‑time or part-time shifts between 8 am–8 pm Monday–Thursday, 8 am–6 pm Friday, and 10 am–4 pm Saturday and Sunday, with availability for mornings, evenings, nights, or weekends.

As our Appointment Setter - Call Center Representative, you'll connect with homeowners via calls, texts, and emails. You'll listen to their needs, qualify leads, and confidently schedule in-home consultations. You'll follow up to confirm appointments and document key details in the CRM, which is essential.

Our initial application process is quick, easy, and mobile‑friendly.