Appointment Center Representative

Fogarty's Home Services; Windsor (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

On-the-job training

Career growth opportunities

Positive work culture

Job summary

Fogarty's Home Service in Windsor, CT is seeking an energetic Appointment Center Representative to be the first point of contact for homeowners and collaborate with the Sales Team to deliver exceptional service.

You will manage inbound and outbound calls, qualify leads for in-home evaluations, and maintain accurate CRM records while supporting a high-energy team focused on hitting targets and delivering outstanding customer experiences.

Qualifications

• 2 years of appointment setting and calendar management experience preferred
• Basic knowledge of construction, remodeling, or home service preferred
• Positive attitude and genuine desire to help others
• Excellent verbal and written communication with a warm telephone presence
• Strong computer skills, with CRM experience (e.g., Salesforce) and Google Suite
• Team-player mindset with willingness to learn and grow in a fast-paced, target-driven environment

Responsibilities

• Schedule appointments by handling inbound calls and qualifying leads for in-home evaluation
• Lead management & CRM: input and maintain detailed customer records and appointment details
• Follow-up with leads, trade show contacts, and missed appointments to convert them into scheduled appointments
• Provide general information about our products and services and build rapport with customers
• Coordinate with Sales Team to manage calendars and maximize revenue opportunities
• Meet overall department goals and objectives

Skills

Appointment setting

CRM

Google Suite

Phone communication

Team collaboration

Detail orientation

Tools

Salesforce

Google Suite

Job description

Appointment Center Representative

About Us

Fogarty's Home Service is a family-owned business in a nationwide contractor network. We specialize in insulation services, basement waterproofing, crawlspace repair, basement finishing, window and door replacements, radon mitigation, mold removal, and home energy evaluations. We are dedicated to providing high-quality home improvement services and exceptional customer experiences.

We believe that our employees are our greatest asset. We pride ourselves on cultivating a deeply family-oriented culture where every team member is valued, heard, and supported both personally and professionally. We aren't just a company, we are a community built on trust, respect, and mutual success.

The Role

We are looking for an energetic and motivated Appointment Center Representative to join our growing team. In this role, you will be the first point of contact for prospective customers, working closely with our Sales Team to deliver exceptional services. You won't be doing it alone, though-collaboration and teamwork are at the heart of everything we do. We work closely together to hit our targets, celebrate wins, and help each other overcome challenges.

If you pride yourself in delivering exceptional customer experiences, enjoy helping homeowners improve their homes, and want to be valued for what you bring to the team.

What We Offer

We know that to get the best from our team, we need to provide the best environment and rewards. When you join us, you can expect:

• A career opportunity dedicated to your personal growth
• Competitive pay
• A full benefit package
• On-the-job training
• A positive work culture

Key Responsibilities

• Schedule Appointments - Answer inbound calls, make outbound calls to leads, qualifying them for in-home evaluation
• Lead Management & CRM - Accurately input and maintain detailed customer records, communication notes and appointment details in our CRM system
• Follow-up - Proactively follow-up with leads, trade show contacts, and missed appointments to convert them into scheduled appointments
• Customer Interaction - Provide general information about our product and/or services and build rapport to instill confidence in our brand
• Sales Team Coordination - Coordinate closely with Sales Team to manage calendars efficiently and maximize revenue opportunities
• Goal Tracking - Meet overall department goals and objectives

Requirements

• 2 years experience in appointment setting and calendar management preferred
• Basic knowledge of construction, remodeling, or home service preferred
• A positive attitude and a genuine desire to help others
• Exceptional verbal and written communication skills with a warm, persuasive telephone presence
• Strong computer skills, including experience with CRM software (i.e. Salesforce) and Google Suites
• A team-player mindset with a willingness to learn and grow
• Ability to handle objections professionally, think on your feet, and stay motivated in a fast-past, target driven environment
• High attention to detail and ability to manage multiple tasks simultaneously

Contact Information:

Name(s): Paula Easterling

Phone: [phone]

Email: [e-mail]