Appointment Center Representative

Helitech-2; Illinois; Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Descripción de la vacante

Helitech is seeking an upbeat, personable, self-starting team member to support our Appointment Center. You will thrive in a fast-paced environment, bring a strong work ethic, and demonstrate punctuality, communication, and attention to detail.

In this role you will communicate with customers via live chat, text, and email; transcribe voicemails; manage calendars and logistics; and assist with other tasks assigned by your supervisor.

Formación

• Previous experience in sales or customer service is preferred.
• Strong communication and interpersonal skills.
• Experience using CRM systems, multiple displays and typing experience.
• Ability to work in a fast pace, target driven environment; Must be able to multi-task.
• Professional demeanor and will to succeed.

Responsabilidades

• Communicating with customers via live chat, text, & email
• Transcribing company voicemails
• Calendar Consolidation & logistics
• Other miscellaneous tasks assigned by your supervisor or manager

Conocimientos

Communication

CRM usage

Typing

Multi-tasking

Customer service

Herramientas

CRM systems

Descripción del empleo

Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our customers. Our reputation is built on honesty, integrity, quality craftsmanship, and customer support. As an employer, we are committed to employee satisfaction, job safety, and professional growth.

Helitech is a family owned and operated company that has been the #1 choice for waterproofing and foundation repair in Illinois, Missouri, Quad Cities, and Western Kentucky since 1987. We believe that hiring the most qualified people with the right skillset and mindset allows us to deliver the highest quality foundation services and the best-in-class customer experience. That’s why Helitech has been the employer of choice for over 35 years – since 1987.

Position Overview:

We are currently looking for an upbeat, personable, driven & self-starting individual to assist our Appointment Center Department. Must have a strong work ethic, great attitude, excellent communication skills and the ability to multi-task. This candidate should possess the ability to work in a fast-paced environment and pay close attention to detail. Punctuality and attendance are of extreme importance.

Position Qualifications

• Previous experience in sales or customer service is preferred
• Strong communication and interpersonal skills
• Experience using CRM systems, multiple displays and typing experience
• Ability to work in a fast pace, target driven environment; Must be able to multi-task
• Professional demeanor and will to succeed

Responsibilities include:

• Communicating with customers via live chat, text, & email
• Transcribing company voicemails
• Calendar Consolidation & logistics
• Other miscellaneous tasks assigned by your supervisor or manager

$18/hour with bonus opportunity that averages $500-$600 per month

• Health, Dental, and Vision insurance
• 401(k) with company match
• Paid vacation and holidays

Please Note:

All employment offers are contingent upon the successful completion of a pre-employment background check.